Information Clerk (Customer support / CSR)

COGENT Infotech; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Information Clerk, where your customer service skills will shine in a fast-paced environment. This role involves managing a high volume of incoming calls, utilizing your expertise in Microsoft Word and Excel to assist customers effectively. You will play a crucial part in ensuring customer satisfaction by researching inquiries and creating service requests as needed. With a commitment to excellence and a reputation for delivering top-notch consulting solutions, this innovative firm offers a dynamic workplace where your contributions will make a significant impact. If you're ready to take your career to the next level, this opportunity is perfect for you.

Qualifications

• Previous customer service experience is essential.
• Must have sound knowledge of Word and Excel.

Responsibilities

• Handle heavy incoming call volume and track customer inquiries.
• Use IT systems to research and respond to customer inquiries.

Skills

Customer Service Experience

Call Center Experience

Communication Skills

Research Skills

Tools

Microsoft Word

Microsoft Excel

Job description

Cogent Infotech is hiring for Information Clerk (Customer Support / CSR) for our Direct Client. We are hiring the best talent for our clients.

Cogent InfoTech, a leader in consulting solutions, prides itself on delivering top-notch services and talent to our 150+ Government and 70+ Commercial clients. We are currently expanding our team to support one of our key clients more effectively.

Job title: Information Clerk
Location: Long Island City, NY 11101
Duration: 6+ months
Onsite Role

Note: Candidate must have open availability from 6am to 12am and must be able to work weekends and holidays.

Job Summary / Essential Job Functions:
Must have previous customer service and call center experience. Requires sound knowledge of Word and Excel, in addition to excellent communication skills.
Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries. Send escalation emails and create service requests for unresolved matters that need further attention.

Duties:

• Handles Heavy Incoming Call Volume

Why Choose Cogent? Cogent Infotech stands at the forefront of technology consulting and is recognized globally for its award-winning services. With our headquarters in Pittsburgh, PA, USA, we specialize in guiding enterprises through digital transformation, leveraging the power of emerging technologies such as Cloud Computing, Cybersecurity, Data Analytics, and AI.

As an ISO-certified firm and appraised at CMMI level 3, our reputation for excellence is well-established. We are proud to collaborate with over 70 Fortune 500 companies and more than 150 Federal and State agencies, delivering cutting-edge technology solutions that drive success.

Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender identity, military status, citizenship, or any other class protected by applicable law.