Information Associate - VARIED SHIFT - Volunteer & Guest Services

Penn State Health; Hershey (PA); On-site; USD 59,000 - 80,000; Part time

Job summary

Join a leading healthcare provider as an Information Associate in Hershey, PA. This part-time role involves delivering exceptional customer service to patients and visitors, ensuring a positive first impression of the institution. Ideal candidates will possess strong communication skills and customer service experience. Enjoy a supportive environment with opportunities for growth and a comprehensive benefits package.

Benefits

Employee Wellness Programs

Generous Paid Time Off

Tuition Reimbursement

Retirement Benefits

Qualifications

• 6-12 months of customer service experience required.
• Excellent communication and computer skills required.

Responsibilities

• Provide high quality customer service to all needing information.
• Greet patients, family members, employees, and visitors.

Skills

Communication

Customer Service

Education

High school diploma or equivalent

Job description

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Penn State Health - Hershey Medical Center

Location: US:PA: Hershey

Work Type: Part Time

FTE: 0.50

Shift: Varied

Evening Shift Differential: $2.00/hour, Night Shift Differential: $2.50/hour

Hours: 4 - 8 hours per shift

Recruiter Contact: Corey Cunningham at [e-mail]

SUMMARY OF POSITION:

Responsible for providing high quality customer service to all people needing information or access to the institution and to greet patients, family members, employees, and visitors in a manner that demonstrates concern and results in a positive encounter and first impression of the institution. Perform tasks in support of other PPAS teams as time permits.

MINIMUM QUALIFICATIONS: High school diploma or equivalent required. 6- 12 months of customer service experience required. Excellent communication skills and computer skills required. Healthcare, healthcare insurance and medical terminology knowledge is preferred.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
  
  

WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?

Penn State Hershey Medical Center is Central Pennsylvania’s only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Union: Non Bargained

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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