Children's ED Information Associate- Part Time Day/Evening

Yale New Haven Health; New Haven (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Yale New Haven Health is seeking an Information Associate to support the patient care team, manage communications, and maintain medical records/documentation in a fast-paced hospital setting.

You will handle phone screens, refer patients and families, and assist with inventory and clerical duties, with emphasis on accuracy, empathy, and reliability.

The role requires high school diploma with secretarial coursework and 2–3 years of clerical experience; computer usage is essential.

Qualifications

• High school graduation with secretarial coursework or equivalent training and experience.
• Two to three years of administrative clerical experience, preferably in patient care.
• Prior computer usage required.

Responsibilities

• Screens and refers incoming calls and directs patients and families to ensure accurate department communication.
• Develops and performs clerical duties to support staff and department operations.
• Maintains department statistics, updates reports, and census information for staff and management.
• Assists in inventory of office supplies and forms to ensure efficient resource use.
• Supports cross-training of new employees within the department.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Keyboarding skills

Customer service

Education

High school diploma with secretarial coursework

Tools

Computer usage

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the direction of the Nursing Management and in cooperation with members of the patient care team, achieves desired outcomes in the following areas: customer service, Striving for Excellence, communications, medical records management, management of medical records documentation. Specific competencies relate to each of these outcomes. The Information Associate must have the ability to work in a fast-paced, changing environment, be able to respond to unpredictable, changing situations with sound judgment and posses excellent customer service skills. The Information Associate integrates these competencies into his/her work to ensure that the patient care team works for the good of the patient and family. He/she also accepts the fact that tasks may be added or deleted to this role based on the needs of the patients we serve.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Screens and refers incoming phone calls and directs patients and families to ensure that accurate and timely department communication is facilitated and that the Department is represented in a positive manner.
  • 1.1Provides all support and clerical assistance to patients, families, staff (both departmental and hospital), and community contacts with the greatest consideration and highest regard for customer satisfaction as observed by supervisor.
• 2.Develops and performs a variety of duties in support of staff and enhances the efficient functioning of the department.
  • 2.1Maintains the department's statistic including updates, reports, communications, census to staff and management team as observed by the supervisor.
• 3.As required by supervisor, performs related duties within the department.
  • 3.1Shares responsibility for inventory of all office supplies and forms to ensure efficient utilization of department resources and staff time as observed by the supervisor.
• 4.Demonstrates commitment to personal career growth and competency to facilitate personal growth and job satisfaction as observed by the supervisor.
  • 4.1Assists in the cross-training of new employees on the functions of the support staff as observed by the supervisor.

Qualifications

EDUCATION

Graduation from high school, including or supplemented by secretarial coursework, or equivalent training and experience.

EXPERIENCE

Two (2) to three (3) years administrative clerical experience preferably in a patient care environment. Prior computer usage required.

SPECIAL SKILLS

Excellent communications, interpersonal, coordinative, and organizational skills. Ability to read computer screens, forms, and other documents and follow written and oral instructions. Ability to write clearly and legibly. Ability to make simple mathematical computations. Substantial keyboarding skills. Ability to work in a fast-paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgment and excellent customer relation skills.

PHYSICAL DEMAND

No special conditions.

YNHHS Requisition ID
186468