Information Assistant (Part-Time) City of Everett

City of Everett; Everett, Northern (MA, KY); Hybrid; USD 23,000 - 26,000; Part time

Job summary

City of Everett is seeking a part-time Information Assistant for the Library. You will perform clerical tasks, print patron materials, assist with reader advisory, help patrons locate research and reading materials, and request items from a related library.

Experience with print and online research resources, strong customer service, and the ability to teach others about technology are preferred. This role requires good computer skills (Windows, MS Office, G-Suite), excellent organization, and

Qualifications

• Familiar with Windows, Microsoft Office, G-Suite and Internet.
• Strong customer service and teamwork.
• Ability to guide patrons in using technology and information sources.

Responsibilities

• Sort and locate library materials across formats.
• Assist in creating and revising online documents.
• Provide instruction on research and use of library equipment.
• Issue library cards and manage circulating materials.
• Support safety and security of patrons and facilities.
• Open/close the library as scheduled.
• Perform occasional offsite outreach as needed.
• Assist with other duties as assigned by the Library Director.

Skills

Computer literacy

Customer service

Teamwork

Research assistance

Technology instruction

Education

MLS/MLIS preferred

MLS/MLIS program enrollment within 1 year

Tools

Windows

Microsoft Office

G-Suite

Job description

Notice: A recent cybersecurity incident affected City Hall’s email system. If you applied to any City jobs between 9/5/26–9/16/26, please resubmit your resume and other relevant documents (cover letter, licenses, etc.) to [e-mail] so we can ensure that it was received. Thank you for your cooperation.

Posting ID: 2026-0048
Posting Date: 8/5/2026
Closing Date: Until Filled
Department: Library
Vacancies: 2
Grade: N/A
Payrate: $23.29 / hour
Hours: 19.5 Hours per week
Shift: Monday – Friday (Evenings), 9am-5pm Saturdays
Position Type: Non-union, part-time (non-exempt/hourly)

About the City of Everett:

Home to more than 50,000 residents, Everett is known for its rich culture, diverse population, and robust sense of community. Everett is proud to build on its strong industrial heritage and close neighborhood connections as a modern, vibrant and welcoming place for residents, businesses, and visitors alike. This is a city full of energy, character and community that is on the move and seeking employees that are innovative and dedicated to serving a diverse and engaged public constituency.

Position Summary:

As a part-time Information Assistant, you perform various duties that maintain library technical support and user services. You will work closely with other library staff and be supervised by the Library Director. Each day you will utilize your attention to detail and interpersonal skills to maintain clerical work, print patron materials, perform reader advisory, help patrons find research and reading materials, and request items from an associated library. Preferred candidates will have experience in using print and online research resources, strong customer service skills, and the ability to instruct others on the use of technology and information sources.

Essential Duties and Responsibilities:

• Sort and place library items in their proper places.
• Locate library materials in all formats.
• Assist in the creation, routing, revision, and approval of various online documents.
• Provide instruction on research and the use of library equipment.
• Issue library cards, and maintain library equipment in proper working order.
• Contribute to the safety and security of the library patrons, staff, and facilities through awareness, communication, and discernment.
• Open and close the library as scheduled.
• Duties may include circulation tasks and processing new materials.
• Community outreach, including some offsite work, may be required.
• Perform other duties as assigned by the Library Director

Required Skills and Qualifications

• Proven knowledge of computers and their uses in the library environment (Windows; Microsoft Office; G-Suite, Internet) is required.
• Good organizational skills, strong customer service skills, and a team player with creativity and initiative.
• Ability to serve a diverse community with tact, confidence, and enthusiasm.
• Ability to communicate effectively with other staff.
• Ability to troubleshoot library equipment.
• Ability to exercise sound judgment independently and with supervision.

Preferred Qualifications

• Bilingual in English and Spanish, Haitian Creole or Portuguese highly preferred.
• Masters of Library Science (MLS)/Masters of Library Information Science (MLIS), currently enrolled in an MLS/MLIS program, or intending to take MLS/MLIS classes within one year after hiring or equivalent experience.

Physical Demands & Working Environment:

• This position requires regular interaction with members of the public and City staff. Employees must demonstrate professionalism, patience, and the ability to manage a high volume of resident requests in a fast-paced customer service environment.
• Must be able to navigate the work area independently
• Must be able to reach materials at various angles and locations

Aids and services will be provided to qualified applicants with disabilities free of charge, upon request. For a reasonable accommodation and/or alternative application modification, call Human Resources at 617-394-2280.

The City of Everett is an Equal Opportunity / Affinative Action employer and does not discriminate on the basis of race, color, national origin, gender identity, sexual orientation, age, religion, disability, or any other protected category.

Women, people of color, veterans, and persons with disabilities are strongly encouraged to apply.