Informatics Analyst - Outpatient

Sioux Center Health; Sioux Falls (SD); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

PTO from day 1

Retirement plan with employer match (5

Career development opportunities

Job summary

Avera is seeking an Informatics Analyst to support and optimize Epic in outpatient settings. You will translate clinical needs into system configurations, support end users, and collaborate with clinical, operations, and technical stakeholders to enable high-quality patient care.

Responsibilities include system configuration, testing, implementation, training, and ongoing support to ensure regulatory compliance and operational excellence.

Qualifications

• Epic proficiency and clinical workflow optimization in outpatient settings.
• Experience supporting multi-user clinical information systems.
• Ability to translate user needs into system configurations and build outcomes.

Responsibilities

• Develops understanding of clinical information systems and workflows, collaborating with users and IT teams.
• Participates in planning, design, testing, and deployment of new functionality for clinical information systems.
• Maintains and upgrades system components, documents configurations, and supports ongoing optimization.

Education

Licensed Practical Nurse (LPN)

Registered Nurse (RN)

Certified Occupational Therapy Assistant (COTA)

Physical Therapy Assistant (PTA)

Certified Medical Assistant (CMA)

Certified Surgical Tech (CST)

Tools

Epic

Job description

Location: Avera Downtown Building-Sioux Falls

Worker Type: Regular

Work Shift: Primarily days with night, weekend and holiday on-call involvement (United States of America)

Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $63,960.00 - $96,200.00

Position Highlights

The Informatics Analyst is responsible for supporting the effective use, optimization, and maintenance of Epic within our outpatient space throughout the organization. This position partners with clinical, operational, and technical stakeholders to assess workflows, translate business and patient care needs into system solutions, support application functionality, resolve issues, and promote best practices in outpatient operations. The Informatics Analyst serves as a key liaison between end users and information systems, helping ensure Epic supports high-quality patient care, efficient documentation, regulatory compliance, and operational excellence.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Provides basic support of multi-user clinical operating systems, hardware and software tools, including installation, configuration, maintenance, training and support of these systems. Participates in support of clinical applications applying developing clinical knowledge to ensure effective and optimal use of current applications, incorporation of enhancements and process improvements. Assesses current practice and translates end user needs into the optimal configuration and build of clinical applications.

What you will do

• Develops understanding and working knowledge of current clinical information systems, associated workflows and integration with other systems within the organization. Works collaboratively with system users, technical staff, other IT groups and vendor support resources in problem solving issues related to information systems.
• Participates in planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality related to clinical information systems. Participates in execution of testing before system changes, updates or new functionality is moved to production environment.
• Researches, plans, installs, configures, troubleshoots, maintains and upgrades operating systems and application software and hardware, developing knowledge regarding support of assigned systems. Participates in the process of planning new systems/processes or re-engineering, working collaboratively across the organization and multiple departments to support clinical practices and ensure development ,evaluation, and ongoing support for the EHR.
• Maintains membership on, consultation to: appropriate committees, workgroups, or task forces as needed to facilitate the ongoing process of the design, implementation and revision of automated and manual components of clinical information systems.
• Works with project managers and teams in implementations of new systems, system upgrades and enhancement of current system functionality, participating in any phase of large or small projects. Collaborates as appropriate on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and appropriateness for the system involved.
• Maintains support material related to system implementations and maintenance such as routine updates, troubleshooting, issue resolution and product enhancements.
• Facilitates reporting of information from source systems using the most appropriate tools.
• Maintains up-to-date training materials for the systems as appropriate or works with the system educator to do so. Participates in training classes when appropriate.
• Participates in the development and maintenance of quality improvement programs for clinical information systems proactively supporting efforts that ensure delivery of safe patient care and services. Contributes to the organization financially through identification and implementation of cost-effective practices and budget management activities.
• Provides on call support to end users and the IT departments and serves as a resource to other team members in the areas of expertise.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Licensed Practical Nurse (LPN) - Board of Nursing active in state of practice.
• Registered Nurse (RN) - Board of Nursing active in state of practice.
• Certified Occupational Therapy Assistant (COTA) - National Board for Certification in Occupational Therapy (NBCOT) active in state of practice.
• Physical Therapy Assistant - Licensing Board active in state of practice.
• Registration for Electroencephalographic Technologists (R. EEG. T.) - American Board of Registration of Electroneurodiagnostic Technologists (ABRET) active in state of practice.
• Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) active in state of practice.
• Certified Medical Assistant (CMA) - American Medical Certification Association (AMCA) active in state of practice.
• Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA) active in state of practice.
• National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT) active in state of practice.
• Certified Surgical Tech (CST) - National Board of Surgical Technology and Surgical Assisting (NBSTSA) active in state of practice.
• Tech in Surgery (TS-C) - National Center for Competency Testing (NCCT) active in state of practice.
• Occupational Therapist - Licensing Board active in state of practice.
• Physical Therapist - Licensing Board active in state of practice.
• Certified Nuclear Medical Technologist (CNMT) - Nuclear Medicine Technology Certification Board (NMTCB) active in state of practice.
• Medical Laboratory Technician (MLT) - American Medical Technologists (AMT) active in state of practice.
• Medical Laboratory Technician (MLT) - American Society for Clinical Pathology (ASCP) active in state of practice.
• Medical Laboratory Technician (MLT) - International - American Society for Clinical Pathology International (ASCPi) active in state of practice.
• Respiratory Therapist - Licensing Board active in state of practice.
• Certified Pharmacy Technician (CPhT) - National Healthcareer Association (NHA) active in state of practice.
• Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) active in state of practice.
• Speech-Language Pathologist - Licensing Board active in state of practice.
• Registered Cardiovascular Invasive Specialist (RCIS) - Cardiovascular Credentialing International (CCI) active in state of practice.
• ARRT Certification - American Registry of Radiologic Technologists (ARRT) active in state of practice.
• Medical Laboratory Scientist (MLS) - American Society for Clinical Pathology (ASCP) active in state of practice.
• Medical Laboratory Scientist (MLS) - International - American Society for Clinical Pathology International (ASCPi) active in state of practice.
• MLS - American Medical Technologists (AMT) active in state of practice.
• Medical Technologist (MT) - American Society for Clinical Pathology (ASCP) active in state of practice.

Preferred Education, License/Certification, or Work Experience:

• Bachelor's in related area.
• Two years related experience and/or training.
• Software-specific Certification, Accreditation or Proficiency, may be required for the specific software support.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands‑on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].