Informatics Analyst

Sioux Center Health; Sioux Falls (SD); On-site; USD 64,000 - 96,000; Full time

Job summary

Avera Health in Sioux Falls, SD is seeking an IT Systems Support professional to help manage multi-user operating systems, hardware and software tools. You will install, configure, maintain and support systems, participate in application enhancements and ensure end-user needs are met within patient care workflows.

You will collaborate with clinical and IT teams, assist in testing, training, and documentation, and contribute to ongoing quality improvement programs while providing on-call support

Qualifications

• Must be able to work the hours specified and communicate effectively.
• Visual acuity adequate to perform duties.
• Ability to maintain confidentiality.
• Bachelor's degree in a related area.
• Two years related experience and/or training.
• Software certification or proficiency may be required.

Responsibilities

• Understand and support current information systems and workflows.
• Plan, design, develop, train, implement, and maintain system functionality.
• Research, install, configure, troubleshoot, and upgrade OS and applications.
• Support EHR usability and drive process improvements.
• Provide on-call assistance to end users and IT departments.

Skills

Communication skills

Teamwork

Attention to detail

Education

Bachelor's degree in related area

Two years related experience

Software certification or proficiency

Job description

Location: Avera Health

Worker Type: Regular

Work Shift: Day Shift (United States of America)

Pay Range: $63,960.00 - $96,200.00

The pay range for this position is listed below. Actual pay rate dependent upon experience.

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Provides basic support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, training and support of these systems. Participates in support of applications applying developing knowledge to ensure effective and optimal use of current applications, incorporation of enhancements and process improvements. Assesses current practice and translates end user needs into the optimal configuration and build of applications.

What you will do

• Develops understanding and working knowledge of current information systems, associated workflows and integration with other systems with the organization. Works collaboratively with system users, technical staff, other IT groups and vendor support resources in problem solving issues related to information systems.
• Participates in planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality related to information systems. Participates in execution of testing before system changes, updates or new functionality is moved to production environment.
• Researches, plans, installs, configures, troubleshoots, maintains and upgrades operating systems and application software and hardware, developing knowledge regarding support of assigned systems. Participates in the process of planning new systems/processes or re-engineering, working collaboratively across the organization and multiple departments to support practices and ensure development, evaluation, and ongoing support for the EHR.
• Maintains membership on, consultation to: appropriate committees, workgroups, or task forces as needed to facilitate the ongoing process of the design, implementation and revision of automated and manual components of information systems.
• Works with project managers and teams in implementations of new systems, system upgrades and enhancement of current system functionality, participating in any phase of large or small projects. Collaborates as appropriate on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and appropriateness for the system involved.
• Maintains support material related to system implementations and maintenance such as routine updates, troubleshooting, issue resolution and product enhancements.
• Facilitates reporting of information from source systems using the most appropriate tools.
• Maintains up-to-date training materials for the systems as appropriate or works with the system educator to do so. Participates in training classes when appropriate.
• Participates in the development and maintenance of a quality improvement programs for information systems proactively supporting efforts that ensure delivery of safe patient care and services. Contributes to the organization financially through identification and implementation of cost-effective practices and budget management activities.
• Provides on call support to end users and the IT departments and serves as a resource to other team members in the areas of expertise.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Preferred Education, License/Certification, or Work Experience

• Bachelor's in related area.
• Two years related experience and/or training.
• Software-specific Certification, Accreditation or Proficiency, may be required for the specific software support.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].