Informatics Analyst

Avera Health; Sioux Falls (SD); On-site; USD 64,000 - 96,000; Full time

Job summary

Avera Health in Sioux Falls, SD, and the surrounding area seeks an IT Support Specialist who will provide foundational support for multi-user operating systems, hardware, and software tools. The role includes installation, configuration, maintenance, and user training to improve the effective use of current applications, including EHR systems.

You will collaborate with end users, technical staff, and vendor resources to solve information systems problems, participate in planning and testing of

Qualifications

• Able to perform each essential job function with reasonable accommodations.
• Bachelor's in related area; two years related experience and/or training; software-specific certification may be required.

Responsibilities

• Develops understanding of current information systems, workflows and integration with other systems.
• Works with system users, technical staff, IT groups and vendor support to solve information systems issues.
• Participates in planning, design, development, training, implementation, communication, maintenance and evaluation of new functionality.
• Maintains and updates training materials for systems and coordinates training sessions.
• Provides on‑call support to end users and IT departments; serves as a resource to team members.

Skills

Communication skills

Teamwork

Visual acuity

Education

Bachelor's in related area

Tools

EHR systems

Job description

Location:

Avera Health

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience. $63,960.00 - $96,200.00

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Provides basic support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, training and support of these systems. Participates in support of applications applying developing knowledge to ensure effective and optimal use of current applications, incorporation of enhancements and process improvements. Assesses current practice and translates end user needs into the optimal configuration and build of applications.

What you will do

Develops understanding and working knowledge of current information systems, associated workflows and integration with other systems with the organization. Works collaboratively with system users, technical staff, other IT groups and vendor support resources in problem solving issues related to information systems.

Participates in planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality related to information systems. Participates in execution of testing before system changes, updates or new functionality is moved to production environment.

Researches, plans, installs, configures, troubleshoots, maintains and upgrades operating systems and application software and hardware, developing knowledge regarding support of assigned systems. Participates in the process of planning new systems/processes or re-engineering, working collaboratively across the organization and multiple departments to support practices and ensure development, evaluation, and ongoing support for the EHR.

Maintains membership on, consultation to: appropriate committees, workgroups, or task forces as needed to facilitate the ongoing process of the design, implementation and revision of automated and manual components of information systems.

Works with project managers and teams in implementations of new systems, system upgrades and enhancement of current system functionality, participating in any phase of large or small projects. Collaborates as appropriate on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and appropriateness for the system involved.

Maintains support material related to system implementations and maintenance such as routine updates, troubleshooting, issue resolution and product enhancements.

Facilitates reporting of information from source systems using the most appropriate tools.

Maintains up-to-date training materials for the systems as appropriate or works with the system educator to do so. Participates in training classes when appropriate.

Participates in the development and maintenance of a quality improvement programs for information systems proactively supporting efforts that ensure delivery of safe patient care and services. Contributes to the organization financially through identification and implementation of cost-effective practices and budget management activities.

Provides on call support to end users and the IT departments and serves as a resource to other team members in the areas of expertise.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Preferred Education, License/Certification, or Work Experience:

• Bachelor's in related area.
• Two years related experience and/or training.
• Software-specific Certification, Accreditation or Proficiency, may be required for the specific software support.

Expectations and Standards

Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.

Promote Avera's values of compassion, hospitality, and stewardship.

Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.

Maintain confidentiality.

Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environme