Infor Xa (Mapics) Techno Functional Consultant

Tata Consultancy Services Limited; Elon (NC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

401K Plan

Job summary

Tata Consultancy Services Limited in Elon, NC seeks a Senior Engineer to support and maintain Infor XA/MAPICS ERP apps focusing on Manufacturing, O2C, and Supply Chain. You will manage incidents, service requests, and development tasks while adhering to ITIL practices.

The role requires hands-on Infor XA development experience and strong AS/400/SQL skills, with excellent English communication and a team-oriented mindset. Salary range $110,000-$140,000 per year.

Qualifications

• Understanding of manufacturing processes and ERP methodologies.
• Experience with ERP implementation and support processes.
• Expertise in Infor XA/MAPICS ERP: Manufacturing, Order to Cash, and Supply Chain.

Responsibilities

• Manage incidents and service requests from business and IT teams.
• Ensure response/resolution within SLA timelines and ITIL practices.
• Perform RCA for Priority 1/2 incidents and drive problem management.

Skills

ITIL

English communication

Team player

Education

Bachelor of Computer Science

Tools

AS/400 RPG

RPGLE

RPGCLE

CL programming

DB2

SQL/400

SQLRPGLE

CLLE

XML

Infor XA PowerLink

SystemLink

NetLink

ILE RPG

Job description

Role Summary

Support and maintain Infor XA / MAPICS ERP applications with a focus on Manufacturing, Order to Cash, and Supply Chain processes. Manage incidents, service requests, problem management activities, and development/support tasks while ensuring adherence to SLAs and ITIL service management practices.

Must Have Technical/Functional Skills

• Good understanding of business processes, especially within the Manufacturing domain.
• Knowledge and experience in ERP implementation and support methodologies/processes.
• Expertise in Infor XA / MAPICS ERP, particularly in:
  • Manufacturing
  • Order to Cash
  • Supply Chain modules

Technical Skills

• Hands-on development experience in Infor XA using AS/400 RPG, RPGLE, RPGCLE, and CL programming.
• Strong understanding of:
  • AS/400
  • DB2
  • SQL/400
  • SQLRPGLE
  • CLLE
  • XML
  • Infor XA PowerLink
  • SystemLink
  • NetLink
  • ILE RPG

Critical Skills

• Knowledge of ITIL Service Management.

Soft Skills

• Excellent verbal and written communication skills in English.
• Positive attitude and strong team-player mindset.

Roles & Responsibilities

• Manage incidents and service requests raised by business and IT teams.
• Ensure response and resolution within agreed SLA timelines.
• Analyze tickets and provide effective resolutions to users.
• Discuss solutions and configuration changes with users.
• Document observations and findings before incident closure.
• Perform Root Cause Analysis (RCA) for Priority 1 and Priority 2 incidents.
• Execute problem management activities to prevent recurring issues and improve service quality.
• Adhere to agreed Service Level Agreements (SLAs).
• Analyze requirements and perform gap analysis.
• Work closely with offshore teams and facilitate communication between business and IT stakeholders.
• Support application enhancements, maintenance, and development activities as required.

Managerial Skills

• Lead offshore development and support teams.

Location

Elon, NC

Function

TECHNOLOGY

Role

Senior Engineer

ID

435738

Skills

• ITIL

Salary Range

$110,000 - $140,000

Salary Range: $110,000 - $140,000 per year

Desired Candidate Profile

• Qualifications
• BACHELOR OF COMPUTER SCIENCE

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.