Crew Services Coordinator

Endeavor Air; Minneapolis (MN); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Travel privileges

Medical plans

401(k) with company match

OPR program

Life and AD&D insurance

FSAs

Job summary

Endeavor Air, headquartered in Minneapolis, recruits a Crew Coordinator to manage pilots and flight attendants schedules, ensuring the daily flight plan aligns with FAA regulations and company policies. The role involves partner communication with crewmembers and other departments to resolve schedule changes efficiently.

The position requires customer service experience, multitasking ability, and a willingness to work varied shifts within an airline environment.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree or higher preferred.
• 1 year of customer service experience preferred.
• 1 year of crew scheduling/crew services experience preferred.
• Airline industry or operational experience preferred.

Responsibilities

• Coordinate pilots and flight attendants schedules to maintain daily flight schedule.
• Be a resource for crewmembers and communicate schedule changes promptly.
• Ensure all assignments comply with FAA and company policies.
• Resolve scheduling issues and rest requirements as per regulatory rules.
• Coordinate trip swaps, drops, and other schedule changes with dispatch.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Education

High School Diploma

Associate’s degree or higher

Tools

CrewTrac

Microsoft Office

Job description

About Us

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotesan inclusive environmentin all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

Crew Coordinators are responsible for coordinating our Pilots and Flight Attendants schedules ensuring the integrity of our daily flight schedule, in accordance with company and FAA government regulations. Provide excellent customer service; Accomplished by acting as a liaison for our crewmembers to other departments through various means.

Responsibilities

• Ensure efficient utilization of pilots and flight attendants as well as day-to-day tracking of their attendance.
• Be a resource for crewmembers.
• Communicate schedule changes to crewmembers in a timely manner.
• Ensure all crewmember assignments are in accordance with FAA mandated regulations and company policies.
• Maintain the integrity of the flight schedule by ensuring all segments have been assigned to a legal crew.
• Resolve flight crew legality problems and rest requirements based on appropriate regulatory and contractual requirements.
• Maintain changes to flight crew schedules initiated by dispatch.
• Process trip swaps, trip drops, absence calls, and other daily schedule modifications.
• Ensure crewmember hotels are reserved and deadhead/ground transportation passes are provided when required.
• Coordinate cancels and reposition flights with dispatch.
• Ensure compliance with FARs, contract requirements, and departmental guidelines.
• Assist fellow coordinators and advanced planning specialists when needed.
• Work closely with dispatchers to resolve problems and coordinate the efficient daily operation of the airline.
• Report on daily scheduling and department status.

Other Duties

• Other duties as assigned.

Competencies Required

• Ethics and Values - Promotes the culture that provides employees a sense of belonging and maintains ethical principles in all work activities.
• Knows Our Business - Seeks opportunities to upgrade technical and professional skills.
• Building Trust & Decision Making - Communicates honestly and clearly. Works with others to accomplish goals and tasks in a collaborative and win/win manner.
• Drives for Results by Inspiring Others. Promotes efficient and cost-effective ways to improve operations.
• Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals.Is approachable and friendly.

Qualifications

• High School Diploma, or equivalent.
• Associate’s degree or higher preferred.
• 1 year of customer service experience preferred.
• 1 year of experience working in a crew scheduling/crew services environment preferred.
• Airline industry or operational experience preferred.
• Reliable and self-motivated with a positive attitude.
• Able to multitask efficiently and effectively to meet deadlines.
• Strong Interpersonal, written, and verbal communication skills.
• PC proficient in Microsoft Office products and general internet applications.
• Experience with CrewTrac preferred.
• Ability to work any shift including evenings, weekends, holidays, and overtime as needed.
• Ability to read, write, speak, and understand English.

Work Environment & Physical Demands

• Computer work in a typical office environment, sitting for most of the day.
• Work four (4) 10-hour days, 3 days off.
• Typical work hours: 415am-215pm, 200pm – midnight, 900am-700pm, or 700pm – 500am; must be willing to work all shifts.

What We Offer

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

FLSA Status

Hourly

Minimum Position Pay Range

USD $23.10/Hr.

Maximum Position Pay Range

USD $23.10/Hr.

New York City 30% Cost of Living Adjustment (COLA) Eligible

No