Customer Service Consultant

Cushman Wakefield Multifamily; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in multifamily services is seeking a Customer Service Consultant who will focus on ensuring positive client interaction and achieving account KPIs. The role involves active participation in improving client processes and enhancing the overall customer experience while working collaboratively with on-site teams. Comprehensive training and opportunities for advancement are provided within a supportive environment that values diversity and inclusion.

Benefits

Comprehensive training provided

Opportunities for growth and advancement

Supportive, collaborative team environment

Work-life balance through flexible arrangements

Qualifications

• Experience in customer service industries like retail or hospitality.
• Excellent communication skills, both written and verbal.
• Ability to work effectively with varying autonomy.

Responsibilities

• Ensure KPIs are met or exceeded.
• Improve quality and compliance outcomes.
• Identify process improvements to optimize CXC performance.

Skills

Communication

Customer Service

Multi-tasking

Problem-solving

Job description

Job Title

Customer Service Consultant

Job Description Summary

The Customer Experience Consultant will provide dedicated on-site client support and ensure that account KPIs are met or exceeded related to helpdesk activities. This role reports to the centralized CXC but will interact daily with on-site Facilities and Asset Managers to drive optimal outcomes for the client.

Job Responsibilities

• Ensure KPIs are met or exceeded.
• Focus on the customer experience to reduce customer effort, using provided frameworks and training.
• Adhere to Cushman & Wakefield and client contracted processes.
• Improve quality and compliance outcomes.
• Follow the Quality Management Framework.
• Identify process improvements to optimize CXC performance.
• Report incidents to maintain a safe and fair working environment.
• Participate in learning, development, coaching, and support activities.

About You

• People-oriented with a genuine desire to improve.
• Ability to multi-task and switch seamlessly between activities.
• Accountable for personal standards and leadership.
• Highly motivated self-starter.
• Proficient in keyboard skills and computer literacy.
• Excellent communication skills, both written and verbal.
• Experience in customer service industries like retail or hospitality.
• Ability to work effectively with varying autonomy and manage conflicting demands.
• Experience in multi-skilled, cross-functional environments.

Why Join Cushman & Wakefield?

• Comprehensive training provided.
• Opportunities for career change or exploration.
• Supportive, collaborative team environment.
• Diversity and inclusion valued.
• Opportunities for growth and advancement.

We promote work-life balance in an inclusive, rewarding environment through flexible work arrangements, technology, and autonomy. Our culture emphasizes career progression, internal promotion, global opportunities, continuous learning, and comprehensive benefits.

Our Vision

We believe in a future where people simply belong. We support and celebrate diversity and inclusion daily, embracing differences in race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and veteran status. We encourage Aboriginal and Torres Strait Islander applicants (for AUS) and are committed to living our DEI values beyond words.

As an equal opportunity employer, Cushman & Wakefield encourages diverse candidates to apply. We prioritize safety at all times.