inFeedo Looking for IT specialist at Remote

inFeedo; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Admin & IT Specialist to enhance the employee experience. In this dynamic role, you will manage IT assets, ensure data security, and provide tech support to employees. You'll collaborate with a vibrant team to streamline processes and elevate the workplace experience. If you have a knack for problem-solving and a passion for technology, this is a fantastic opportunity to make a significant impact in a fast-growing environment. Join a company that values diversity and fosters a culture of innovation and support.

Qualifications

• 3-4 years of relevant work experience in IT support.
• Bachelor’s degree in IT, Engineering, or Computer Science is required.

Responsibilities

• Manage asset inventory and ensure data security for all devices.
• Coordinate with vendors for IT equipment requisition and repairs.

Skills

Excellent written and verbal communication

Problem-solving

Resourcefulness

Analytical Abilities

Project management

Vendor management

Education

Bachelor’s Degree in IT

Bachelor’s Degree in Engineering

Bachelor’s Degree in Computer Science

Tools

MS Office

VPN

Mobile device management

Job description

As the Admin & IT specialist at inFeedo, you will play a definitive role in impacting the employee experience for all inFolks (employees of inFeedo). You will be responsible for all the admin & IT requirements of inFolks.

No. of positions: 1

What will you be doing?

1. Asset management & forecasting: Understand business needs and maintain laptop inventory and licensed software records accordingly. Assess assets on a regular basis to ensure that they continue to meet necessary demands.
2. Stakeholder Management: Coordinate the needs of all remote inFolks, vendors and contractors with the least possible TAT.
3. Vendor Management: Coordinate with inFeedo’s IT vendors for laptops requisition, repairs, disposal etc.
4. Ensure data security: Protect customer data from outside infiltration through encryption, secure data storage and other necessary means.
5. Tools Management: Such as MS Office, VPN, Mobile device management, and others.
6. Support and troubleshooting: Resolving all issues inFolks have with their laptops and software. Assist with the installation of new hardware and software and help train employees on its use.
7. Device Log Monitoring: Monitor all user device logs for errors, anomalies, or suspicious activity that deviates from the norm, to identify and avoid malicious attacks on our system.
8. Analysis & Ideation: Offer suggestions for possible upgrades and changes within the IT department.

This role offers an exciting opportunity to set up the admin & IT processes for inFeedo. Go for the extra mile, by not only solving their issues but making sure that all inFolks have a great experience at work.

Who will you work with?

Seema, Alok, Sameera, Shilpi and of course the rest of the jovial inFeedo team you’ll find at the end of this page.

What skills do you need?

1. Qualification: Bachelor’s Degree in IT, Engineering, or Computer Science or equivalent.
2. Experience: 3-4 years of relevant work experience.
3. Critical Skills: Excellent written and verbal communication, Problem-solving, Resourcefulness, Analytical Abilities, project management, forecasting & vendor management.
4. Bonus Points: If you have prior experience in managing and troubleshooting MacBooks & interest to deliver a ‘wow’ employee experience.

What happens after you apply?

1. Step 1: Within 7 days of your application – which is wholesome, original & expressive – our People Team will reach out to you for a quick chat.
2. Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.
3. Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.
4. Step 4: After a quick interaction with the People Team, If our vibes match, a tête-à-tête with the inFeedo’s leadership team follows.

If we mutually enjoy the 4 steps, we onboard you with a big smile.

Note: We’re scaling extremely fast and we’d like to apologize in advance in case there is a delay or miss in this process. It is unintentional.

Our expectations before you click “Apply Now”

Read about inFeedo and Amber.

At any step, if things don’t work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future.

We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or education. [Passion>Skills>Education]

Keywords: HR Tech, SaaS, IT Specialist, Vendor Management, Laptop, Inventory Management, Communication, License management