Industry Skills Instructor (Insurance Claims Support)

Year Up United; Boston (MA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Opportunity for professional development

Collaborative work environment

Work with corporate partners

Job summary

An educational organization seeks an Industry Skills Instructor to deliver virtual training focused on insurance and customer service. This position involves guiding young adults in developing technical knowledge and workplace readiness through engaging instruction and individualized support. The instructor will teach essential skills such as working with Microsoft Office applications and provide feedback to prepare learners for internships with corporate partners. Candidates must reside in approved locations including Boston, New York City, or Philadelphia.

Qualifications

• Experience in a classroom or virtual learning environment.
• Experience in insurance, finance, customer service, or business operations is preferred.
• Experience using virtual learning tools is a plus.

Responsibilities

• Deliver virtual instruction on insurance industry fundamentals.
• Teach foundational computer applications such as Microsoft Outlook and Excel.
• Facilitate interactive, project-based learning experiences.
• Provide individualized guidance and coaching.
• Assess learner performance and provide feedback.

Skills

Experience teaching, training, or facilitating instruction

Strong proficiency in Microsoft Office applications

Strong communication skills

Organizational skills

Tools

Learning management systems

Job description

This is a virtual opportunity. Candidates must reside in an approved location (see below).

About this Position

We’re seeking an Industry Skills Instructor to deliver insurance and customer service focused training that prepares learners for professional roles and internships with major corporate partners. This role focuses on delivering engaging virtual instruction while coaching young adults to build technical knowledge, workplace readiness, and professional confidence. The instructor will support learners through experiential learning, real-world practice, and individualized academic guidance.

Job Responsibilities

• Deliver virtual instruction on insurance industry fundamentals including Principles of Insurance and Customer Service for Insurance Professionals.
• Teach foundational computer applications such as Microsoft Outlook and Excel.
• Facilitate interactive, project-based learning experiences that support real-world application of skills.
• Provide individualized guidance, tutoring, and coaching to support learner development and progress.
• Assess learner performance and provide regular feedback to ensure readiness for internships and professional environments.

Job Skills/Requirements

• Experience teaching, training, or facilitating instruction in a classroom or virtual learning environment.
• Experience in insurance, finance, customer service, or business operations is preferred.
• Strong proficiency in Microsoft Office applications.
• Experience using learning management systems or virtual learning tools is a plus.
• Strong communication, facilitation, and organizational skills.

Additional Information

• This is a virtual role; however, candidates must reside in one of the following locations: Boston, Providence, New York City, Jersey City / Northern New Jersey, Philadelphia, Pittsburgh, Wilmington, Washington DC, Baltimore, Charlotte, Atlanta, Jacksonville, Tampa Bay, or Miami.
• Opportunity to work with young adults preparing for internships with leading corporate partners.
• Collaborative environment with ongoing professional development and academic team engagement.