Industry Experienced Branch Manager

Air Comfort, Inc; Burton (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

Ace Outdoor Services is seeking a Branch Manager to drive the success of a single branch. You will lead teams, manage client relationships, maintain fleet and equipment readiness, and ensure operations align with financial goals.

You will own branch revenue, margin, scheduling, and KPI performance while developing leaders and upholding Ace's core values. The role reports to the Director of Operations and requires decisive, calm leadership under pressure.

Qualifications

• Strong people leader with accountability and organizational skills.
• Financial awareness and operational capability.
• Ability to lead the branch independently while aligning with Director of Operations.

Responsibilities

• Lead, coach, and develop Operations Managers and supervisors.
• Maintain staffing and develop future leaders.
• Address poor performance quickly and consistently.
• Own customer retention and service quality.
• Protect and strengthen Ace's reputation.
• Maintain fleet and equipment readiness.
• Oversee branch revenue, margin, labor, and profitability.
• Review branch KPIs and budget performance.
• Lead seasonal planning and major operational events.
• Communicate issues early and follow through on commitments.

Skills

People leadership

Accountability

Organizational skills

Financial awareness

Operational capability

Decisiveness

Independent leadership

Job description

Branch Manager

Position Purpose

The Branch Manager is responsible for the overall success of an Ace Outdoor Services branch. This role leads the branch through Team, Clients, Assets, and Operations while driving accountability, developing leaders, protecting customer relationships, and achieving financial goals.

Role Summary

The Director of Operations owns company-wide execution. The Branch Manager owns the results of their branch.

Ideal Candidate

A strong people leader who is accountable, organized, financially aware, operationally capable, comfortable making difficult decisions, and able to lead the branch independently while staying aligned with the Director of Operations.

Core Values

Teach & Develop | Positive Attitude | Dependable & Trustworthy | Team Player | Value Ace's Reputation

Reports To

Director of Operations

Key Responsibilities

Team

• Lead, coach, and develop Operations Managers and other supervisors
• Hold leaders accountable to expectations and results.
• Maintain proper staffing and develop future leaders.
• Address poor performance quickly and consistently.
• Build a culture aligned with Ace's core values.

Clients

• Own customer retention and overall service quality.
• Ensure complaints and issues are resolved quickly.
• Hold Account Managers and Operations Managers accountable for customer experience.
• Protect and strengthen Ace's reputation.
• Support growth within existing customer relationships.

Assets

• Maintain fleet and equipment readiness.
• Ensure preventive maintenance and inspections are completed.
• Hold teams accountable for equipment condition.
• Maintain organized and professional branch facilities.
• Identify equipment and resource needs before they impact operations.

Operations

• Own branch revenue, margin, labor efficiency, and profitability.
• Ensure work is properly scheduled, staffed, and completed.
• Review branch KPIs and budget performance.
• Identify problems early and develop solutions.
• Ensure company processes and systems are consistently followed.
• Lead seasonal planning and major operational events.

Leadership Expectations

The Branch Manager must:

• Take ownership and solve problems.
• Hold difficult conversations when needed.
• Remain calm under pressure.
• Be organized, resourceful, and decisive.
• Develop leaders instead of personally solving every problem.
• Communicate issues early and follow through on commitments.

Key Measures of Success

• Revenue and profitability
• Gross margin and labor performance
• Customer retention and complaints
• Employee retention and development
• Fleet and equipment readiness
• Quality and production efficiency
• Completion of branch priorities