Industrial Support Engineer – Troubleshooting Uptime

LHH; Addison (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

3 weeks vacation

Paid sick leave where applicable by (U

Medical Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Job summary

LHH Recruitment Solutions is seeking a Customer Support Engineer for the manufacturing sector. The role focuses on troubleshooting, remote diagnostics, and servicing complex equipment to ensure customer success. A strong engineering background and interest in HVAC, refrigeration, or fluid dynamics are preferred.

The position involves supporting lifecycle services, coordinating with field teams, and contributing to product reliability and training initiatives to maximize uptime for customers.

Qualifications

• Bachelor's Degree in Engineering.
• 2+ years in engineering, technical support, or manufacturing.
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication.

Responsibilities

• You will serve as a key technical resource supporting sophisticated industrial systems throughout their lifecycle.
• Investigating and resolving technical equipment issues through remote diagnostics and troubleshooting.
• Analyzing mechanical, electrical, refrigeration, and fluid-system performance concerns.
• Responding to customer technical inquiries via phone, email, and remote support tools.
• Coordinating service activities with field technicians and third-party service providers.
• Supporting equipment commissioning, maintenance, and repair efforts.
• Managing critical customer situations and escalating issues when appropriate.
• Documenting findings, corrective actions, and service recommendations.
• Collaborating with engineering and operations teams to improve product performance and reliability.
• Assisting with customer training and technical education initiatives.
• Helping ensure maximum equipment uptime and customer satisfaction.

Skills

Problem solving

Analytical skills

Verbal communication

Written communication

Customer-focused

Education

Bachelor's degree in Engineering

Job description

LHH Recruitment Solutions is seeking a Customer Support Engineer for the manufacturing sector. The role focuses on troubleshooting, remote diagnostics, and servicing complex equipment to ensure customer success. A strong engineering background and interest in HVAC, refrigeration, or fluid dynamics are preferred.

The position involves supporting lifecycle services, coordinating with field teams, and contributing to product reliability and training initiatives to maximize uptime for customers.