Industrial Service Growth Leader

Alfa Laval; Warminster Township (Bucks County); On-site; USD 125,000 - 145,000; Full time

Job summary

Alfa Laval in the United States seeks a Service Sales Manager to lead a service sales team, shape strategy, and drive market growth while expanding lifecycle service offerings alongside equipment sales.

This role can be based in Greenwood, IN or Warrington PA. Visa sponsorship is not available. The base salary typically ranges from $125,000 to $145,000 with full benefits and an inclusive workplace.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Min 2 years of experience in industrial B2B sales, service sales, or aftermarket business.
• Minimum of 1 year in a leadership role.
• Experience in developing business plans and commercial growth strategies.
• Experience with CRM systems, sales forecasting, and data analytics.
• Knowledge of industrial markets such as food & beverage, chemical, pharmaceutical, energy, or water treatment is preferred.
• Demonstrated ability to lead, coach, and develop a high-performing sales or service team.
• Strong interpersonal and communication skills with the ability to influence cross-functional teams.
• Proven experience establishing clear goals, performance expectations, and accountability.
• Ability to foster collaboration, engagement, and a customer-centric culture.
• Strong decision-making and problem-solving skills under changing business conditions.
• Ability to translate technical solutions into customer business value.

Responsibilities

• Leading change initiatives and driving continuous improvement.
• Translate corporate strategy into actionable regional or market initiatives.
• Establish sales forecasts, budgets, and key performance indicators (KPIs).
• Identify growth opportunities through market segmentation and lifecycle service strategies.
• Monitor business performance and implement corrective actions when required.
• Perform competitive analysis, including competitor offerings, pricing strategies, service capabilities, and market positioning.
• Identify new service offerings based on market intelligence and customer feedback.
• Provide regular competitive insights and strategic recommendations to management.
• Support key account development and participate in strategic customer visits.
• Lead opportunity pipeline management and forecasting.
• Negotiate complex commercial agreements and service contracts.
• Analyze sales performance, profitability, and business trends.
• Build long-term strategic relationships with customers.
• Understand customer operational challenges and develop value-based solutions.
• Drive customer satisfaction, retention, and loyalty.
• Support resolution of escalated customer issues.
• Collaborate with Operations, Engineering, Service, and Product Management to ensure successful project execution.
• Improve sales processes, CRM utilization, and reporting accuracy.

Skills

Leadership

CRM systems

Data analytics

Interpersonal skills

Forecasting

Cross-functional

Education

Bachelor's degree

Tools

CRM software

Data analytics tools

Job description

Alfa Laval in the United States seeks a Service Sales Manager to lead a service sales team, shape strategy, and drive market growth while expanding lifecycle service offerings alongside equipment sales.

This role can be based in Greenwood, IN or Warrington PA. Visa sponsorship is not available. The base salary typically ranges from $125,000 to $145,000 with full benefits and an inclusive workplace.