Industrial Refrigeration Systems Troubleshooter II

Gea Group; York (York County); Presencial; USD 85.000 - 99.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

12 paid holidays + PTO

401(k) with 7% match

Tuition reimbursement

Wellness incentive

Employee Assistance Program

Health Savings/Spending Accounts

Descripción de la vacante

GEA Group in York, PA is seeking a Systems Troubleshooter II to join our Warranty Team within the Service Department. You will support technicians and customers, diagnose refrigeration system issues, and contribute to process improvements.

The role requires 3–5+ years in refrigeration or related troubleshooting, strong reading of schematics, and solid computer skills (MS Office, ERP/CRM). Base pay ranges from $85,000 to $99,000 per year, with location-based variations.

Formación

• High school diploma or GED required with refrigeration certification preferred.
• Technical refrigeration knowledge and problem-solving experience.
• Experience with mechanical/electrical troubleshooting in industrial equipment.
• Ability to read P&IDs and electrical schematics is a plus.
• Strong communication and documentation skills for customer interactions.

Responsabilidades

• Assist supervisor and team with issue resolution and coordination of repair jobs on equipment.
• Provide technical support to customers and technicians via phone and email with equipment-level guidance.
• Analyze complex equipment issues and contribute to product/process improvements.
• Deliver maintenance recommendations and repair instructions; develop new equipment procedures.
• Document issues and conversations for tracking and learning; follow up on open items.
• Perform additional duties as assigned.

Conocimientos

Mechanical aptitude

Electrical aptitude

Troubleshooting

Customer support

Communication

Data analysis

Reading schematics

ERP/CRM literacy

MS Office

Educación

High school diploma

Trade/technical refrigeration certification

Advanced degree in related field

Herramientas

Microsoft Office

ERP

CRM

Descripción del empleo

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Responsibilities / Tasks

• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays , including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

GEA Group, located in York, PA, is searching for a Systems Troubleshooter II to join our Warranty Team in our Service Department!

Essential Duties/Responsibilities:

• Assists supervisor and other system troubleshooters with accurate issue resolution and coordination of problem jobs involving company equipment

• Provides excellent technical support via phone and email to customers and company technicians while using multiple computer programs to identify solutions at the compressor package level, displaying full knowledge of complex instruments and components, subsystems, and their relation to each other.

• Assists in examining complex electrical and mechanical equipment issues and provides input for product and process improvements

• Delivers recommendations and procedural instructions for routine maintenance, preventative measures, and standard / pre-defined repair interventions

• Develops procedural instructions for new equipment and maintenance standards.

• Documents issues and conversations with customers and company technicians for tracking issue resolution progress and learning opportunities and follows-up on all open issues as directed

• Performs other duties as assigned

Your Profile / Qualifications

• High school diploma or GED required

• Trade / technical school certification refrigeration HIGHLY PREFERRED.

• Advanced degree in related field preferred

• 3-5+ years’ experience in the refrigeration industry or related troubleshooting field.

• Strong mechanical and electrical aptitude

• Capable of reading P&IDs and electrical schematics

• Complete knowledge of the refrigeration cycle and major system components and subsystems

• Advanced knowledge of screw and piston type compressors and their packages

• Advanced operational understanding and identification of mechanical and electrical components (ex: valve types, level control, etc)

• Demonstrated ability to use data and analytics to help drive decision-making, problem solving, and root cause analysis

• Excellent verbal and written communication skills

• Demonstrated strong computer skills including proficiency in Microsoft Office, ERP and CRM applications

The typical base pay range for this position at the start of employment is expected to be between $85,000.00 - $99,000.00 per year. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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