Industrial Laser Service Specialist (Mitsubishi)

MC Machinery Systems Inc.; Concord (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

MC Machinery Systems Inc. is seeking a field service technician to be the go-to expert for Mitsubishi laser cutting systems. You’ll deliver on-site support across the region, with potential nationwide or international assignments.

Fully supported by thorough training, you can grow a lasting career in manufacturing technology. Travel Monday–Friday, primarily regional with some longer trips, and most returns home by Friday evening.

Qualifications

• Experience with machining, manufacturing processes, or industrial machinery.
• Ability to use diagnostic and measurement tools effectively.
• Proficient with Windows computers and service software.
• Strong written and verbal communication skills.
• Valid driver’s license and clean driving record.
• Willingness to travel Monday–Friday.

Responsibilities

• Diagnose, troubleshoot, and repair Mitsubishi laser equipment at customer sites.
• Perform mechanical/electrical inspections, disassembly/rebuilds, alignments, and adjustments.
• Provide remote phone support when on-site service isn’t needed.
• Explain findings and timelines clearly to customers.
• Use schematics and diagrams to isolate faults and guide repairs.
• Record actions, root causes, and submit expense reports.
• Maintain tools, test equipment, and service vehicles in top condition.
• Assist with additional tasks to improve customer satisfaction and team operations.

Skills

Machining

Diagnostics

Electrical troubleshooting

Read wiring diagrams

Mechanical troubleshooting

Communication skills

Driver's license

Schematics reading

Windows proficiency

Education

Associate degree or technical certification

Electronics fundamentals

Tools

Voltmeters

Multimeters

Calipers

Micrometers

Dial indicators

Oscilloscope

Service software

Job description

• Do you enjoy solving tough electro-mechanical problems on advanced CNC lasers?
• Can you read wiring diagrams and turn them into actionable fixes?
• Are you comfortable traveling Monday–Friday and being the face of the company on customer sites?
• Do you communicate clearly—on the phone and in person—while documenting everything you do?

Department:

Laser Service

Location:

Charlotte/Concord, NC Area

Is this you?

• Do you enjoy solving tough electro-mechanical problems on advanced CNC lasers?
• Can you read wiring diagrams and turn them into actionable fixes?
• Are you comfortable traveling Monday–Friday and being the face of the company on customer sites?
• Do you communicate clearly—on the phone and in person—while documenting everything you do?

Role snapshot

Be the go‑to field expert for Mitsubishi laser cutting systems, delivering on‑site support across the region and, at times, nationwide or internationally. We’ll equip you with thorough training so you can grow a lasting career in manufacturing technology.

What you will tackle

• Diagnose, troubleshoot, and repair complex issues on Mitsubishi laser equipment at customer locations.
• Perform mechanical/electrical inspections, disassembly/rebuilds, alignments, and system adjustments.
• Offer remote phone support when on‑site service isn’t immediately required.
• Explain findings, repair timelines, and outcomes in professional, customer‑friendly language.
• Use schematics, wiring and block diagrams to drive accurate fault isolation and repairs.
• Record service actions, root causes, and results; submit timely, accurate expense reports.
• Maintain company tools, test equipment, and service vehicles in top condition.
• Assist with additional tasks that enhance customer satisfaction and team operations.

Minimum qualifications

• Experience with machining, manufacturing processes, or industrial machinery.
• Skill with diagnostic and measurement tools such as voltmeters, multimeters, calipers, micrometers, and dial indicators.
• Proficiency with Windows computers and service software.
• Strong written and verbal communication skills.
• Comfort working at heights as needed.
• Valid driver’s license with a clean driving record.
• Willingness to travel extensively Monday–Friday.

Preferred Credentials

• Associate degree or technical certification in electronics, mechanics, mechatronics, or similar.
• Demonstrated strength in diagnosing and resolving both electrical and mechanical faults.
• Ability to read machine manuals and interpret electrical schematics and wiring diagrams.
• Experience with electrical measurement tools (e.g., voltmeter, oscilloscope).
• Experience with precision metrology (e.g., indicators, micrometers, feeler gauges).

Schedule & travel

Travel Monday–Friday with most returns home by Friday evening. Primarily regional travel with possible nationwide or occasional international trips. Comprehensive training provided.

Work environment

• Customer facilities—mostly indoors—with exposure to industrial noise and temperature variation.
• Frequent driving via personal vehicle or approved rental; mileage or rental reimbursed per policy.
• Occasional overtime; safe motor‑vehicle operation required.

Physical demands

• Frequent bending, twisting, kneeling, standing, and hand‑intensive work.
• Lift/carry up to 20 lbs. regularly; up to 50 lbs. occasionally.
• Push/pull equipment up to 50 lbs.; heavier loads may use carts or mechanical aids.
• Good visual acuity with color recognition.

Technical strengths

• Electrical Schematics
• Electrical Troubleshooting Skills
• Mechanical Troubleshooting Skills
• 120/208/240/480 Voltage Systems
• CNC Machine Repair
• CNC Machine Installation
• Electrical Systems Diagnostics & Repair
• Commercial Electrical Expertise
• Electrical Installation
• Electrical Troubleshooting
• Electrical Repair
• Electrical / Electronic Systems
• High Voltage Systems
• Pneumatics Troubleshooting
• Service
• Maintenance and Repair Skills
• Industrial Electrical Experience
• Industrial Electrical Systems
• Hydraulic Systems & Components
• Equipment Diagnostics & Troubleshooting
• Mechanical Systems & Component Repair
• Electrical Schematic Reading
• Equipment Installation & Wiring
• Equipment Repair & Maintenance
• Equipment Installation
• Blueprint Reading
• Basic Computer Skills

Equipment & controls you’ll encounter

• CNC Laser Cutter (Mitsubishi, Mazak, Trumpf, Amada, Cincinnati, Bystronic, Prima‑Power, Hankwang)
• Variable Frequency Drives (VFD)
• Programmable Logic Controller (PLC) (Fanuc, Allen Bradley, Mitsubishi, Siemens)
• Servo Motors

Equal Opportunity

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.