Industrial Engineer (Temporary Assignment)

Referral Job Portal; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Universal Orlando Resort is seeking an analytics professional to provide decision-support for leadership, applying industrial engineering, operations research, and advanced analytics to improve efficiency, guest experience, and financial performance in a high-volume environment.

You will design models, query data, and deliver dashboards to inform staffing, budgeting, scheduling, and hiring strategies, while collaborating with operations, finance, and technology teams to drive measurable impact.

Qualifications

• Bachelor’s degree in Industrial Engineering, Operations Research, Management Science, Decision Science, or a closely related field.
• 3+ years of applied industrial engineering and operational analysis, or equivalent experience.
• Advanced proficiency in SQL and programming tools (Python, R).
• Experience building production-ready analytics and decision support solutions with standardized metrics and governed datasets.
• Experience applying optimization or operations research techniques in resource-constrained, variable-demand environments.
• Experience influencing operational decisions in real-time or near real-time environments.

Responsibilities

• Design, operationalize, and sustain end-to-end analytical and decision-support solutions using industrial engineering and analytics principles.
• Partner with operational leaders to frame decisions and drive adoption of data-driven solutions.
• Acquire and prepare data using SQL and data pipelines; develop analysis-ready datasets.
• Automate and scale analytics by productionizing metrics, models, and decision logic.
• Develop business cases and dashboards to help stakeholders evaluate scenarios and act with confidence.
• Participate in Environmental, Health & Safety responsibilities and other duties as assigned.

Skills

Analytical thinking

Problem solving

Consulting mindset

Stakeholder collaboration

Project management

Education

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Operations Research

Bachelor’s degree in Management Science

Master’s degree in Industrial Engineering

Tools

SQL

Python

R

Power BI

Tableau

Snowflake

Azure

Job description

JOB SUMMARY:

Provide analytical decision‑support for Universal Destinations & Experiences leadership, influencing data‑driven operational and workforce decisions. This role applies industrial engineering, operations research, and advanced analytics to drive measurable improvements in efficiency, service delivery, and financial performance, while supporting a seamless, high‑quality guest experience. Leverage quantitative methods in operational planning, capacity and demand analysis, and productivity improvement to design, implement, and sustain scalable decision‑support solutions in a high‑volume, guest‑facing environment characterized by demand variability and operational constraints.

MAJOR RESPONSIBILITIES:

• Design, operationalize, and sustain end‑to‑end analytical and decision‑support solutions using industrial engineering and business analytics principles. Apply structured analytical techniques—including probability and statistics, process flow analysis, queuing theory, mathematical optimization, scenario modeling, and prescriptive optimization solvers—to diagnose problems, evaluate trade‑offs, and recommend actionable solutions. Develop and maintain decision‑support models for labor planning, workforce utilization, budgeting, scheduling, and hiring strategies, balancing cost efficiency with service levels, guest experience outcomes, and operational realities.


• Operate with a strong internal consulting mindset by partnering closely with operational leaders to define problems, frame decisions, and drive adoption of data‑driven solutions. Continuously elevate analytical solutions by applying advanced analytics techniques, modern programming practices, and modern analytics and productivity tools to improve speed, quality, scalability, and long‑term impact.


• Acquire and prepare data using database querying tools and modern data pipelines. Engineer, standardize, and maintain analysis‑ready datasets by consolidating, cleaning, and translating data from multiple enterprise systems into governed sources of truth. Apply advanced trend analysis and statistical techniques—including forecasting, classification, and anomaly detection—to understand performance drivers and validate insights.


• Identify and implement opportunities to automate and scale analytics by productionizing metrics, models, and decision logic using modern analytics and productivity tools within cloud‑based platforms, supporting both real‑time and scenario‑based decision‑making across fluctuating demand conditions.


• Develop clear, compelling business cases and presentations for audiences ranging from frontline operators to senior and executive leadership. Create dashboards and visualizations as part of standardized performance and decision‑support systems that help stakeholders evaluate scenarios, understand trade‑offs, and act with confidence. Translate complex analytical findings into concise narratives that drive alignment and action.


• Participate in Environmental, Health & Safety responsibilities by following established UDX policies, procedures, and training. Perform other duties as assigned.


• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.


• Performs other duties as assigned.

EDUCATION:

Required:

• Bachelor’s degree in Industrial Engineering, Operations Research, Management Science, Decision Science, or a closely related field.

Preferred:

• Master’s degree in Industrial Engineering, Operations Research, Management Science, Decision Science, or a closely related field of study.

EXPERIENCE:

Required:

• 3+ years of applied industrial engineering and operational analysis, or equivalent experience.

Preferred:

• 2+ years of experience performing operational analyses for theme parks, resorts, retail/dining/entertainment venues, etc.

ADDITIONAL INFORMATION:

• Advanced proficiency in SQL and programming tools (Python, R), with the ability to independently develop complex queries, analytical workflows, and reusable code.


• Experience building reusable, production ready analytics and decision support solutions, including standardized metrics, governed datasets, automated analytical workflows, and sustained operating models.


• Demonstrated experience applying optimization or operations research techniques in resource constrained, variable demand service environments.


• Experience influencing operational decisions in complex, real time or near real time environments, balancing efficiency, resource constraints, and guest or customer experience outcomes.


• Experience working with business intelligence and visualization platforms (Power BI, Tableau) and cloud based data platforms (Snowflake, Azure).


• Experience using modern analytics and productivity tools (e.g., Microsoft Copilot, ChatGPT) to improve analytical efficiency, code quality, and documentation.


• Strong analytical judgment, conceptual thinking, and problem solving abilities, with the ability to translate analysis into actionable recommendations.


• Excellent interpersonal and consulting skills, including the ability to partner effectively with operations, finance, and technology stakeholders.


• Experience conducting field studies and operational data collection to inform labor standards, productivity measurement, and capacity analysis.


• Strong project management skills with the ability to manage multiple initiatives simultaneously.


• Commitment to knowledge sharing, best practices, and continuous improvement of analytical standards within the Business Analytics & Industrial Engineering team.


• Willingness to support a 24/7/365 operation, including periods of high demand such as weekends and holidays.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE

Advertised: Jul 17 2026 Eastern Daylight Time
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