Industrial Customer Service/Sales Support

East Penn Manufacturing - Deka Batteries; Lyons (Berks County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Retirement plan with company match

Paid holidays and vacation

Job summary

East Penn Manufacturing Company, Inc. is seeking a Customer Service/Sales Support I in its Industrial Division. You will process orders, receive P.O.'s, verify product types and pricing, and address discrepancies in collaboration with customers and internal teams.

The role requires strong literacy, math, and communication skills. Computer proficiency (Word, Excel) and organized work habits are essential, with focus on timely order processing and high-quality customer service.

Qualifications

• Literate and able to read and understand specifications.
• Good math and measurement skills; basic statistics.
• Strong writing abilities and clear communication.
• Computer literacy including Word and Excel.
• Strong communication and organizational skills.
• Industrial battery knowledge is a plus.

Responsibilities

• Process orders via phone, FAX, and e-mail.
• Receive P.O.'s and check orders for accuracy.
• Investigate discrepancies with orders and inform customers.
• Make changes to orders as needed and enter into spreadsheets.
• Monitor shipments to ensure on-time delivery and adjust as needed.
• Troubleshoot order/shipment issues with sales reps and customers.
• Coordinate with shipping, scheduling and production teams.
• Generate routine reports and maintain attendance.

Skills

Literate

Math skills

Writing skills

Computer literacy

Communication

Organized

Battery knowledge

Tools

Word

Excel

Job description

Get to know East Penn!

East Penn is a stable, essential employer, that is poised for the energy needs of the future with 80 years of sustainable lead battery and battery accessory manufacturing expertise!

At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. Almost 40% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, annual bonus program for all, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

Our hiring process may use artificial intelligence (AI) tools to help in the initial review of applications by identifying candidates whose qualifications best match job requirements. These tools do not make hiring decisions. All final hiring decisions regarding interviews and employment are made by our employee recruiting and hiring teams.

East Penn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EOE/VEVRAA

Overview

East Penn is currently seeking a Customer Service/Sales Support I to work in our Industrial Division.

Responsibilities

Responsibilities include, but are not limited to:

Processing orders (via phone, FAX, e-mail)

Receiving P.O.’s

Checking orders for accuracy (product type and pricing, etc.)

Investigating discrepancies with the order, involves interaction with customer.

Making necessary changes to orders.

Enter orders into a spreadsheet.

Monitors orders to insure batteries are shipped on time and making necessary adjustments.

Troubleshooting concerns that sales representatives/customers may encounter (orders and shipments, etc.)

Interacts with outside customers, shipping, scheduling, production, etc.

Generating reports.

*Maintains regular attendance.*Ability to work mandatory over time.Performs other duties as requested.Responsible for producing a high quality product.Responsible for proper hygiene, housekeeping, and safety practices.*These tasks are considered essential elements of the job.

Qualifications

Literate (able to read and understand various specifications), math skills (statistics, adding, subtracting, multiplying, dividing, and measurements), good writing skills, computer literacy (WORD, EXCEL etc.), strong communication skills, well organized, Industrial battery knowledge is a plus.

East Penn Benefits

East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities