Industrial Automation: Technical Inside Sales Expert

Azbil North America, Inc.; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Azbil North America, Inc. in Phoenix, AZ is seeking a Technical Inside Sales professional to provide technical sales and customer support for industrial automation products to direct customers, distributors, and channel partners.

You will use Salesforce/CPQ to track communications, review orders for accuracy, assist with pricing, and help drive growth while delivering after-sales support and technical guidance to ensure customer satisfaction.

Qualifications

• 5+ years hands-on experience in instrumentation or industrial automation field products.
• Bachelor’s Degree or equivalent experience in a related field.
• Experience working with companies who manufacture equipment.
• Experience in supporting both domestic and international customer accounts.
• Understanding of digital customer engagement and sales process, interacting with potential and existing customers through various digital channels to build your relationship with them.

Responsibilities

• Provides technical sales support, applications engineering support, basic product training for fulfillment/production team, Sales channel partners and customers. (via email, phone, and MS-Teams).
• Utilizes the Salesforce environment to proactively track customer and channel partner communications, applicable pricing (list price and discount rate) and history until PO is received.
• Reviews all new orders for accuracy and ensures technology is applied correctly, contacts the customer if there are questions regarding the order.
• Troubleshoots customer returned RMAs, sends an intake report to the customer with recommendations of items to repair including cost and delivery.
• Supports the Sales strategic initiatives within the Americas to ensure all goals are met.
• Performs other duties as they develop or as requested.

Skills

Technical sales

Salesforce

CPQ

Customer engagement

Communication skills

MS Teams

Cross-functional

Education

BS in Engineering

Tools

Salesforce

CPQ software

MS Office

Job description

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Corporate Headquarters
Azbil North America, Inc.
9033 N. 24th Ave, Suite 5
Phoenix, AZ 85021

Industrial Automation
Phone: [phone] or 602-216-8199

Control Products
Phone: [phone] or 602-216-8188

The Technical Inside Sales will provide technical sales and customer support for industrial automation and instrumentation products to direct customers, fulfillment/production team, and manufacturer’s representatives and distributors.Serves as an Azbil Solutions Product expert within the region (Americas), articulating and promoting key differentiators and value propositions for instrumentation and industrial automation products.Provides legacy and current product support, and can assist Sales in appropriate technology selection.Develops compelling customer proposals and content for Sales with counter positioning statements as needed against competitors.Offers after sales support, and technical assistance ensuring customer satisfaction actively assisting the ordering and fulfillment processes.If assigned, follows up on digital engagement, leads, opportunities, quotes, and projects.

Functions:

• Provides technical sales support, applications engineering support, basic product training for fulfillment/production team, Sales channel partners and customers. (via email, phone, and MS-Teams).
• Utilizes the Salesforce environment to proactively track customer and channel partner communications, applicable pricing (list price and discount rate) and history until PO is received.
• Reviews all new orders for accuracy and ensures technology is applied correctly, contacts the customer if there are questions regarding the order.
• Troubleshoots customer returned RMAs, sends an intake report to the customer with recommendations of items to repair including cost and delivery.
• Supports the Sales strategic initiatives within the Americas to ensure all goals are met.
• Performs other duties as they develop or as requested.

Supervisory Responsibilities:

• This position does not have supervisory responsibilities, but it may arise, depending on the situation and capability, as needed.
• Works in a standard office environment or in a remote home office when required and uses general business tools (mobile phone, laptop, etc.).
• Travel, limited to special events.

General Requirements:

• Salesforce CRM and CPQ usage
• Ability to comprehend and relate technical product and process specifications.
• Ability to effectively communicate in a global organization and interface with many corporate, customer, and employee levels.
• Ability to review drawings and data sheets to provide appropriate product choice(s).
• Strong team player with a demonstrated ability to work productively with internal functional groups to support and respond to customers.
• Excellent organizational skills with attention to detail.
• Ability to exercise strong follow-up on commitments.
• Operates with a sense of urgency with “Customer Focus” and “Growth Mindset”.
• Excellent communication and organizational skills.
• Fluent in Microsoft Office – with ability to quickly learn new technology on both laptop and mobile application platforms.

Experience:

• 5+ years hands-on experience in instrumentation or industrial automation field products.
• Bachelor’s Degree or equivalent experience in a related field.
• Experience working with companies who manufacture equipment.
• Experience in supporting both domestic and international customer accounts.
• Understanding of digital customer engagement and sales process, interacting with potential and existing customers through various digital channels to build your relationship with them.

Physical Demands:

• While performing this position, the employee must be able to and will regularly operate a computer, keyboard, and phone.
• Must be able to sit at a desk for an extended period.
• Must be able to travel to customer locations – 5% or less.

Position Type/Expected Hours of Work:

• This is a full-time position. Days and hours of work are Monday through Friday.

Education:

• BS in Engineering or similar technical disciplines (preferred).

Bachelor’s Degree or equivalent experience in a related field (required).

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Again, this is not an all-encompassing list of job duties and responsibilities.