Industrial Automation: Technical Inside Sales Expert

Azbil North America, Inc.; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Azbil North America, Inc. in Phoenix, AZ is seeking a Technical Inside Sales professional to provide technical sales and customer support for industrial automation products to direct customers, distributors, and channel partners.

You will use Salesforce/CPQ to track communications, review orders for accuracy, assist with pricing, and help drive growth while delivering after-sales support and technical guidance to ensure customer satisfaction.

Qualifications

• 5+ years hands-on experience in instrumentation or industrial automation field products.
• Bachelor’s Degree or equivalent experience in a related field.
• Experience working with companies who manufacture equipment.
• Experience in supporting both domestic and international customer accounts.
• Understanding of digital customer engagement and sales process, interacting with potential and existing customers through various digital channels to build your relationship with them.

Responsibilities

• Provides technical sales support, applications engineering support, basic product training for fulfillment/production team, Sales channel partners and customers. (via email, phone, and MS-Teams).
• Utilizes the Salesforce environment to proactively track customer and channel partner communications, applicable pricing (list price and discount rate) and history until PO is received.
• Reviews all new orders for accuracy and ensures technology is applied correctly, contacts the customer if there are questions regarding the order.
• Troubleshoots customer returned RMAs, sends an intake report to the customer with recommendations of items to repair including cost and delivery.
• Supports the Sales strategic initiatives within the Americas to ensure all goals are met.
• Performs other duties as they develop or as requested.

Skills

Technical sales

Salesforce

CPQ

Customer engagement

Communication skills

MS Teams

Cross-functional

Education

BS in Engineering

Tools

Salesforce

CPQ software

MS Office

Job description

Azbil North America, Inc. in Phoenix, AZ is seeking a Technical Inside Sales professional to provide technical sales and customer support for industrial automation products to direct customers, distributors, and channel partners.

You will use Salesforce/CPQ to track communications, review orders for accuracy, assist with pricing, and help drive growth while delivering after-sales support and technical guidance to ensure customer satisfaction.