Industrial Account Manager

Vesuvius USA; Alabama; On-site; USD 70,000 - 100,000; Full time

Job summary

Vesuvius USA is seeking an Industrial Account Manager to lead customer-facing teams and develop technology solutions for the steel industry. This full-time role involves building strong customer relationships, preparing proposals, and aligning services with customer objectives to drive business growth.

Qualifications

• Experience in cement or metals manufacturing, industrial ceramics, or refractory sales.
• Ability to travel up to 50% within the region.
• Broad understanding of steel flow control concepts.

Responsibilities

• Develop and deliver technology solutions for customers.
• Initiate and develop strong customer relationships.
• Prepare technical proposals and presentations.

Skills

Customer collaboration

Technology solutions

Sales process influence

Presentation skills

Education

Bachelor's degree

Job description

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Description

This position is based in North Carolina, South Carolina, or Alabama.

Job Details

Description

This position is based in North Carolina, South Carolina, or Alabama.

Purpose

The Industrial Account Manager provides the development and delivery of technology solutions that help steel and other customers accelerate their business initiatives. The Industrial Account Manager acts as the leader to the customer-facing team and is responsible for aligning services and capabilities with customer objectives, representing the Vesuvius portfolio and value proposition to prospective customers, and contributing to the overall sales and business development strategy for supported markets. The Industrial Account Manager Lead will drive customer conversations to uncover, scope, and define customer business objectives addressable by Vesuvius capabilities while demonstrating ability to influence the sales process effectively and technically to overcome customer objections.

Key Responsibilities

1. Research the IP markets within the Region (copper, power gen, sugar beats, cement/lime, etc).
   • Detail why these should be targets (size, industry statistics, etc).
2. Leads and facilitates analysis of customers' business needs in person or through collaboration tools to develop solution strategies based on knowledge of customer’s technology environment.
3. Initiate and develop strong customer relationships and act as a customer advocate within Vesuvius to ensure the delivery of an exceptional customer experience. Prepare technical proposals and presentations for customers and provide limited scope responses to service and questions.
4. Actively participate in account, module, and market planning meetings. Develop solution strategies and recommend service options which align to customer objectives and deliver profitable revenue growth to Vesuvius.
5. Develop responses to client issued Requests for Proposal/Information through design and thought leadership.
6. Deliver both formal and informal presentations which effectively represent the industry positioning and capabilities of Vesuvius, and the business value and ROI of service offerings proposed to customers.
7. Develop statement(s) of work, scoping and design documentation, solution summaries, operational support detail, and other technical documentation to outline delivery and lifecycle of services proposed to customers in conjunction with the M&T group.
8. Participate in relevant market, industry, or technology organizations / associations, marketing events, and trade shows.
9. Provide basic service, capability, technology, and industry training to internal and external groups.

Qualifications

• Bachelor's degree preferred.
• Demonstrated ability to lead customer collaboration, discovery, and whiteboard sessions to draw out technology solutions while establishing lasting relationships with customers.
• Broad understanding of steel flow control concepts, and processes.
• Experience in cement or metals manufacturing, industrial ceramics, refractory sales, project engineering and/or similar discipline.
• Must possess an understanding of business strategies, execution model and technology enablement to drive engagement and thought leadership with clients.
• Understanding of how technology can be applied to address or accelerate customer business objectives. Proficient at both informal and formal presentations to technical and non-technical audiences.
• Ability to travel up to 50% within the region as required.

The specific salary offered to a candidate may be influenced by a variety of factors including experience, education and location. Vesuvius does not provide sponsorship for this role. Domestic relocation is available within the U.S.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Glass, Ceramics and Concrete Manufacturing