Indoor Sporting Complex (Spo Cha) Associate

Round One Entertainment Inc.; Glendale (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

Round One Entertainment Inc. in Glendale, AZ, is seeking a customer-service focused team member to support Spo-Cha operations in a lively, family-friendly environment.

The role involves assisting guests, managing POS registrations, promoting memberships, and ensuring safety and cleanliness across the facility. Evening and weekend availability is preferred.

Qualifications

• A High School diploma is required for all applicants.
• A minimum of one to two years’ experience in a hospitality or retail environment is preferred.

Responsibilities

• Provide exceptional customer service to customers in a fast-paced, entertainment-focused facility.
• Operate and assist all functions related to the POS system, including guest registration and enrollment.
• Inform guests and promote the Round1 membership card and services.
• Handle customer inquiries at the guest reception desk, activities floor, and service counter.
• Perform daily maintenance and safety inspections and report hazards.
• Assist guests during events, tournaments, and group activities, and maintain cleanliness of the facility.

Skills

Customer service

Communication

Guest interaction

Education

High School Diploma or GED

Job description

Applicants MUST have a high school diploma or GED.

Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!
This position is responsible for providing exceptional customer service while supporting the operation of the Spo-Cha Department. Monitor and enforce the “House Rules”, while ensuring all guests and employee are in a safe environment.
Applicants MUST have a high school diploma or GED.

Essential Duties

• Able to communicate in a large and crowded facility. Project voice so all guests can hear.
• Provide excellent customer service to customers.
• Operate and assist all functions related to the “POS” Point-of-Sale system, including guest registration and enrollment.
• Inform guests and promote the Round 1 membership card.
• Handle customer inquiries at the guest reception desk, activities floor, and service counter.
• Perform daily maintenance & safety inspections. Observe and report any safety hazards.
• Monitor and engage guests on Spo-Cha floor, prevent dangerous play/actions by enforcing house rules.
• In the event of customer injuries/accidents, follow company guidelines. Immediately report and document to MOD, GM as necessary.
• Report any facility or equipment damage/malfunction to management and mechanic team.
• Assist guests with activity rules and procedures.
• When assigned - Host events, birthday parties, & group activities.
• Regularly perform light cleaning to maintain the facility.
• Maintaining sanitary and hygienic practices in the food and beverage area and kitchen.
• Prepare and serve food / drinks at the snack bar.
• Organize and maintain all equipment storage.
• Perform inventory counts and inventory management.
• Perform other tasks as assigned by direct supervisors and management.

Open availability, especially nights and weekends preferred.

Non-Essential Duties

• Conduct alcohol and age restriction control in accordance with company policy.
• Conduct “lost and found” procedure in accordance with company policies.
• Participate in, and engage in the improvement of the Spo-Cha department. Including finding ways to maximize efficiency and reduce costs.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications

• A High School diploma is required for all applicants.
• A minimum of one to two years’ experience in a hospitality or retail environment is preferred.

Work Environment

While performing the duties of this job, the employee regularly works in a fast-paced, high energy work environment. Elevated levels of noise, dust and activity can and should be expected. The noise level in the work environment is usually loud. All employees are expected to perform their job duties in this environment with no issue. Any potential issues you may have working in this environment MUST be disclosed to management prior to signing this document.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms to perform their job duties. Lifting and/or move up to 100lbs with assistance is required. The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.