Indoor Guest Services Associate

MOUNTAIN CAPITAL PARTNERS LLC; Durango (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free season pass for you and dependets

Job summary

Purgatory Resort is seeking an Indoor Guest Services Associate to provide an excellent guest experience across sales, rentals, and retail. You will rotate through all indoor service areas, assisting guests with questions, and delivering a friendly, accurate service.

This seasonal role runs from November to April, with a free season pass for you and your dependents. Strong communication, cash handling, and teamwork are essential in this fast-paced mountain environment.

Qualifications

• Experience in guest service preferred
• Knowledge of resort operations and safety policies
• Basic computer literacy and cash-handling skills

Responsibilities

• Sell lift tickets, season passes, lessons, retail, and rentals using Siriusware POS.
• Provide a welcoming experience and assist guests with questions or issues.
• Aid guests with lost and found and locker rentals.
• Assist with skier drop-off area and carts and ensure proper boot/binding fittings.
• Coordinate with other departments to ensure guest satisfaction.
• Balance the cash drawer at end of shift and document adjustments.
• Keep the work area clean, organized, and well-stocked.
• Provide enthusiastic, professional service throughout shifts.

Skills

Guest service

Communication

Cash handling

Problem solving

Team collaboration

Phone/radio etiquette

Sales

Tools

Siriusware POS

Job description

Indoor Guest Services AssociateGeneral Purpose:The Indoor Guest Services Associate seeks to provide an excellent guest experience in all indoor guest service areas including but not limited to; sales of products, fulfillment of rentals, retail, and guest service functions. This role ranges from providing support to all guests, and assisting them with questions and issues. This position will rotate through all areas of their role throughout the day making it a fun, fast paced constantly changing shift! We are looking for people committed to providing a stellar guest experience, who are not afraid to embrace change, who love the mountains and strive to Give People the Freedom to Ski!This is a seasonal position from November to April. Dates are subject to change based on the availability of the applicant and needs of the business. This is a non skiing role but ski breaks are possible. This role comes with a free season pass for you and your dependents. For a full list of benefits visit https://www.purgatory.ski/employee-benefits/Essential Duties/Responsibilities:Sell lift tickets, season passes, lessons, retail, and rental products using Siriusware POS.Obtain and maintain a comprehensive knowledge of all product offerings.Aid guests in the understanding of various products in order to provide the best resort experience.Assisting with lost and foundAssisting with locker rentalsAssisting with skier drop off area and cartsEnsure proper fitting of ski boots, bindings, and snowboard gear to ensure comfort, safety, and performance.Provide a welcoming experience to customers, addressing any concerns, offering advice on mountain conditions.Collaborate with other staff to maintain smooth operations during busy periods and provide backup support when needed.Provide enthusiastic and professional attitude when talking about productsRent ski and snowboard equipment based on industry standards, fitting boots, selecting ski/snowboard and pole length, and adjusting bindings according to specifications.Coordinate and communicate with other departments to ensure guest satisfaction.Balance the cash drawer accurately at the end of each shift, documenting adjustments, refunds, and discounts.Keep the work area clean, organized, and well-stocked.Other duties as assigned.Knowledge, Skills & Abilities:Excellent guest service and communication skills.Knowledge of resort procedures, policies, and safety protocols.Familiarity with Purgatory Resort.Basic knowledge of computer and cash handling skills.Exceptional customer service skills.Maintain an open mind and be willing to learn and adapt.Talking to guests the entirety of the shift.Proper phone, radio, and email etiquette.Education and Experience:Must have reliable phone or internet connection for virtual interviews. Must possess an open mind and willingness to adapt. Previous guest service experience strongly preferred. Previous Ski Resort experience is strongly preferred but not required. Must be legally authorized to work in the United States.Working Environment/Physical Activities:The vast majority of the day is spent indoors in a typical office environment. Some time will be spent outside assisting guests. 65% of the day is spent sitting indoors, 30% of the day is spent standing, 15% of the day is spent outside. Occasionally exposure to loud volumes due to many guests speaking at once. This is a non skiing position. Must be able to lift up to 40lbs.