Individual Financial Consultant

TIAA; Charlotte (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Total Rewards package

Competitive health and wellness benefits

Superior retirement program

Job summary

TIAA in Charlotte, NC is seeking an Individual Financial Consultant to provide retirement education and investment advice to clients. This role involves fielding inbound calls and assisting clients in navigating their retirement options, ensuring a good client experience with a strong focus on asset growth.

The ideal candidate will possess a Series 7 and 63 FINRA registration and a Life and Health Insurance License. The role welcomes individuals with no experience who are eager to help clients achieve financial well-being.

Qualifications

• Must possess Series 7 and Series 63 FINRA registrations.
• Life and Health Insurance License required within 120 days.
• No experience required.

Responsibilities

• Take inbound calls and help identify clients' investment needs.
• Provide advice on Individual Retirement Accounts and retirement planning.
• Develop and maintain a pipeline of sales opportunities.

Skills

Accountability

Business Acumen

Business Development

Client Relationship Management

Commercial Mindset

Communication

Financial Markets Impact

Inspires Others

Negotiation

Problem Solving

Relationship Management

Retirement Planning Selling

Education

University Degree Preferred

Job description

The Individual Financial Consultant (IFC) provides retirement education and advice to the organization's clients and prospects. The IFC helps individuals navigate and, where appropriate, provide advice related to qualified and non-qualified product and investment needs. The typical consultant spends the majority of their time fielding inbound calls and the remainder of their time on follow up to clients and prospects. The role is responsible for asset growth, applicable plan advice, referrals, voice of the client surveys and other goals ensuring a good client experience. In addition to their sales responsibilities, the consultant performs many of the administrative functions related to following up and closing both education and growth related opportunities. A consultant has their series 7, 63 and Health/Life licensing in all 50 states. This role falls under the scope of the Broker-Dealer. All licenses must be obtained within 120 days from start date.

Key Responsibilities and Duties

• Take inbound calls from both internal partners and clients to help identify product and investment needs.
• Determine where client has a need and create or manage associated opportunity to a won or lost sale.
• Provide advice or educate clients related to investment, advice, product concerns related to individual retirement accounts (IRAs), retirement (pension enrollments), after tax annuities (ATA), retirement planning, and retirement income.
• Possess solid understanding of the organization’s digital new account opening requirements and processes to assist clients through this process.
• Develop and maintain a pipeline of sales opportunities to ensure clients complete all steps to open and fund an account. This may include helping clients with funding, rollovers, not in good orders (NIGOs) or any other barriers to establishing an account.
• Responsible for meeting or exceeding several goals that have a direct impact on client acquisition and retention including but not limited to: referral generation, asset growth goals, product education, voice of the client surveys, advice sessions and solutions, and overall productivity.
• Many of the client interactions will require as much as two hours or more on the phone with a consultant.
• Make referrals to appropriate partners within the organization such as Individual Advisory Center (IAC), TIAA Client Relationships (TCR), and the Bank.

Educational Requirements

• University (Degree) Preferred

Work Experience

• No Experience Required

FINRA Registrations

• SRC Indicator: Series 7; Series 63

Licenses and Certifications

• Life and Health Insurance License (Resident State) - Multiple Issuers required within 120 Days

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

5IC

• FINRA Series 6 will also be considered

Related Skills

• Accountability
• Business Acumen
• Business Development
• Client Relationship Management
• Commercial Mindset
• Communication
• Financial Markets Impact
• Inspires Others
• Negotiation
• Problem Solving
• Relationship Management
• Retirement Planning Selling

Compensation

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Benefits and Total Rewards

The organization is committed to making financial well‑being possible for its clients, and is equally committed to the well‑being of its associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well‑being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Drug and Smoking Policy

TIAA maintains a drug‑free and smoke‑free workplace.

Anticipated Posting End Date: 2026-09-25