Indiana Small Business Development Center Specialist and Business Advisor
Indiana State University
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Benefits offered by this job
Job summary
Indiana State University seeks a skilled professional to provide moderately complex administrative support for the Indiana Small Business Development Center. The role includes client intake, CRM management, and coordination of program activities.
Candidates should have a Bachelor's degree and 3–5 years of relevant experience, plus CRM proficiency and strong data skills to ensure data integrity and effective reporting.
Qualifications
- Bachelor’s Degree required; 3–5 years of relevant experience.
- Experience with CRM and data compliance.
- Proficiency in Microsoft Office and data analysis.
Responsibilities
- Oversees SBA reception, client intake via CRM and requests.
- Monitors departmental accounts and budgets.
- Maintains Neoserra data integrity and reporting.
- Coordinates travel, audits and reimbursements for staff and contractors.
- Supervises graduate assistants and student workers.
Skills
Education
Tools
Job description
Candidates must be eligible to work in the U.S. for other than practical training. The university will not provide visa sponsorship for this position.
Indiana State University is a Tier 2 national University with a Carnegie classification of doctoral/research. Nationally ranked and accredited, we are in Terre Haute, IN and have been recognized by the Princeton Review and the Wall Street Journal among the best universities in the Midwest. Indiana State is one of the most diverse college campuses in Indiana and home to a welcoming community of students, faculty, and staff representing nearly every U.S. state and 36 countries around the world.
Our beautiful, active, pedestrian-friendly campus is located within walking distance of local shops, restaurants, and activities in Terre Haute’s historic downtown district. Situated near the Indiana-Illinois border, we are located 70 miles southwest of Indianapolis and within a few hours of major metropolitan centers in St. Louis, Chicago, and Louisville. On campus, there are 160 student-run organizations, an expansive Student Recreation Center, a Performing Arts Series, and University Speakers Series, among other attractions. Indiana State Athletics, known as Fighting Sycamores, fields 15 NCAA Division I athletic teams in the Missouri Valley Conference.
Ranked nationally for social mobility, Indiana State University transforms the lives of our students through experiential learning, community engagement, and career readiness, serving as a dynamic educational partner for businesses and industries throughout the Midwest. Our faculty provide instruction in small class sizes that provide opportunities for personalized instruction and feedback. Indiana State supports and recognizes faculty research and scholarship, providing an internal grants resource pool and other forms of support, and awarding faculty research honors each spring. Indiana State University is a place of belonging where students, faculty, and staff learn, thrive, and grow together.
Indiana State University is an equal opportunity employer, and we are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our employment application process.
Candidates must be eligible to work in the U.S. for other than practical training. The university will not provide visa sponsorship for this position.
Job Title Indiana Small Business Development Center Specialist and Business Advisor
Department ISU/Wabash Valley Small Bus Devel Ct
8:00 AM to 4:30 PM
Notice of Vacancy Number 26-00252
Open Date
Open Date 11/03/2026
Close Date 11/17/2026
Open Until Filled No
Job Category Staff-Non-Exempt Professional
Job Type Staff - Full-Time
Pay Grade 9
Hourly Rate or Salary Range $20.17 - $22.48/hr
- Life Insurance: The coverage amount is based on two and one-half times appointment salary rounded up to the next whole thousand with a maximum coverage of $100,000 and includes the same amount of Accidental Death and Dismemberment benefits. The University currently pays the entire cost of coverage.
- Medical, Dental and Prescription Drug Coverage: The cost of coverage is shared between employees and the University. Rates are determined by participation in Wellness Program and use of tobacco products. Coverage is available on the first of the month following appointment date.
- TIAA Retirement Contributions: Contributions begin based upon the first day of employment at a contribution rate of ten (10) percent of base appointment salary paid in full by ISU . The contributions are vested immediately. There are 40 investment options from which to choose.
- TIAA Auto Enroll: New employees are automatically enrolled in a tax deferred retirement program at hire: three (3) percent is deducted before taxes for the program to facilitate retirement planning. Employees may opt out of the program within 90 days.
- Fee Waiver Program: For the employee, spouse and dependent children: Staff may enroll in up to 18 hours of course work each academic year at a reduced rate. Spouses may enroll in 15 semester hours each academic year with 80% of qualified tuition waived. Dependent children of regular full-time staff who are full-time degree seeking undergraduate students at ISU may receive a fee waiver of 80% of qualified tuition for up to a total of ten (10) semesters.
- Sick Leave: Accrued at a rate of 12 days per fiscal year with unlimited accumulation.
- Vacation: Pay level 11 and below accrues up to 15 vacation days earned per year 1 through 4; 20 vacation days per year thereafter. Pay level 12 and above accrues 20 vacation days per year
- Long Term Disability Coverage: Employees are eligible after three (3) years of continuous, regular employment with the University. This policy guarantees approved disabled employees a 66 2/3 percent income protection (from all sources) after 180 days of continuous total disability. Immediate participation is available for current members of a comparable group disability insurance program within 90 days prior to ISU employment and that would have provided income protection upon disability for at least five years.
- Voluntary Life Insurance: Additional amounts of life insurance may be purchased on employee, spouse and dependent children.
- Voluntary Vision Plan: May enroll within the first 31 days of employment date.
Under limited supervision, provides moderately complex administrative support activities for the Indiana Small Business Development Center.
Education: Bachelor’s Degree; Experience: 3-5 Years
NA
Experience in small business, Experience working with a CRM and data compliance, Experience with Program Management.
Supervisory Responsibilities Has authority or responsibility for the supervision of student workers or graduate assistants only.
Other Required Certificates, Licenses and Registrations
Preferred Other Certificates, Licenses and Registrations
Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Experience with budget management, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Proficiency with Microsoft Office and other computer applications, Proven verbal and written communication skills, Work effectively with a diverse community
Qualifications & Disclaimer
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The information on this description is designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
All employees and staff of ISU are bound by all NCAA , Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.
No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual’s involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU .
Position Reappointment Required No
Essential Duties and Responsibilities
Oversees Small Business Center reception services. Answers all client requests via phone, general email and new client intakes in CRM . Provides timely responses to client requests and assigns business advisors to clients.
Essential Duties and Responsibilities
Works independently to monitor multiple departmental accounts and budgets in order to provide departmental services that require the use of discretion and independent judgment in making decisions. Process requisitions, check requests and ensuring that all funds are used in accordance with Federal and State guidelines.
Essential Duties and Responsibilities
Organizes and maintains all SBA required client/contact data from client/contact/volunteer/workshop forms into Neoserra. Ensures data compliance in Neoserra by maintaining appropriate filters and reports reviewing weekly resolving errors and ensuring data integrity.
Essential Duties and Responsibilities
Maintains purchasing activity, plus coordinates travel, audits and processes reimbursement requests for full-time, part-time and consultants.
Essential Duties and Responsibilities
Coordinates and delegates duties to graduate assistants and student workers using discretion and independent judgement in making decisions that affect employees and students. Also, communicates information from the Program Director to other staff members.
Essential Duties and Responsibilities
Makes decisions on content and implementation for eMarketing of monthly events and quarterly newsletter using Constant Contact. Creates content and maintains web page on Small Business Development Center website. Maintains an active social media presence for center.
Essential Duties and Responsibilities
Coordinate training sessions and seminars. Maintain schedule for workshops, provide materials, collect fees. Provides reports and documentation from each seminar to Small Business Development Center’s Lead Center per Small Business Administration ( SBA ) requirements. Responsible for program management of new client initiatives. Monitoring intake forms, assigning appropriate business advisor/consultant, ensures proper documentation is in Neoserra of results of said program and monitors the budget for said program.
Essential Duties and Responsibilities
Participates in community outreach activities and meetings. Representing ISU and the Small Business Development Center at business expos, veterans expo and Chamber events within the 7 county region we serve.
Essential Duties and Responsibilities
Obtains equipment, services and supplies needed by the department.
Essential Duties and Responsibilities
Counsels business owners on best practices of starting and growing a business in all functional areas of business such as marketing and budgeting. Conducts workshops for business owners in subject matter expertise area. Documents direct client sessions and indirect client support to other business advisor’s clients in Neoserra.
Essential Duties and Responsibilities
Performs other duties as assigned.
- Resume
- Cover Letter/ Letter of Application
- References
Required fields are indicated with an asterisk (*).
- * Do you possess a minimum of a Bachelor's degree?
- Yes
- No
- * Do you possess a minimum of 3-5 years of relevant work experience?
- Yes
- No
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