Index Support Technician

St. Luke’s University Health Network; Hanover Township (Luzerne County); On-site; USD 36,000 - 54,000; Full time

Job summary

St. Luke’s University Health Network is seeking a capable information management professional to accurately complete death certificates, coordinate their processing, and ensure secure release of patient information.

You will interact with hospital units and external contacts to support timely documentation in the EMR system. The role emphasizes attention to detail, data entry accuracy, and adherence to regulatory reporting requirements, including PA submissions.

Qualifications

• High school diploma or equivalent preferred.
• Medical terminology and word processing knowledge preferred.
• RHIT certification preferred.

Responsibilities

• Accurately completes death certificates and coordinates their completion, including physician signature.
• Communicates with Hospital Supervisor regarding release of expired bodies.
• Responds to telephone requests from patient care units and other departments.

Skills

Data entry

Attention to detail

Communication

Education

High school diploma or equivalent

Medical terminology knowledge

RHIT preferred

Tools

EMR systems

Care Everywhere

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

8-4:30 Sunday and Monday

Job duties and responsibilities

• Accurately completes death certificates and coordinates the completion of the certificate, i.e. physician signature.
• Communicates with Hospital Supervisor regarding the release of expired bodies
• Responds to telephone requests from the patient care units, emergency department and other department and outside customers.
• Refers release of information calls to the Correspondence staff
• Reviews and confirms the authorization of all patient’s information being released through Care Everywhere
• Responsible for reporting the Induced Termination of Pregnancy cases monthly to the Commonwealth of Pennsylvania
• Retrieves ambulance records for companies that participate in the electronic EMS system.
• Is responsible for identifying the correct patient and scanning/indexing into the hospital EMR daily
• Prepares fetal strips for storage from the Birthing units.
• Scans and indexes fetal monitor strip identification sheet to the patient record in the hospital EMR
• Prepares records for online reviews as requested from outside network vendors.
• Assists reviewer with process during visit
• Indexes patient care documentation received in department and scanned by network patient care units
• Responsible for meeting department standards of 24 our TAT and 500 documents per hour
• Responsible for meeting department standard of 95% accuracy rate

Physical and sensory requirements

• Sitting for up to 7 hours per day, 3 hours at a time.
• May require occasional standing/walking for up to 1 hour per day, 30 minutes at a time.
• Frequently uses fingers for data entry.
• Frequent use of hands and fingers as it relates to holding patient records.
• Uses upper extremities to lift and/or carry up to 10 pounds.
• Hearing as it relates to normal hearing.
• Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.
• May require stooping, bending and/or reaching above shoulder level.

Education

• High school graduate or equivalent preferred.
• Medical terminology and word processing course preferred.
• Registered Health Information Technician (RHIT) preferred.

Training and experience

• Minimum of 1 year in the medical field or office environment preferred.

St. Luke’s University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.