Independent PAP Performance & Insights Leader

Boehringer Ingelheim; Ridgefield (CT); On-site; USD 141,000 - 211,000; Full time

Job summary

Boehringer Ingelheim, Ridgefield, CT, is seeking an Associate Director for PAP Performance & Insights to lead governance, analytics, and insight generation for the Boehringer Ingelheim Cares Foundation Patient Assistance Program. This role ensures a transparent, audit-defensible view of program performance, vendor accountability, and emerging risks across multiple stakeholders.

You will own data governance, build the single source of truth for PAP data, and develop executive dashboards and

Qualifications

• Bachelor’s degree required; or advanced degree in business, public health, data analytics, or related field preferred
• Seven-plus (7+) years of experience in pharmaceutical/healthcare patient support programs, data analytics, or program performance oversight
• Strong expertise in data analysis, business intelligence tools (e.g., Excel, Power BI, Tableau), and enterprise data environments
• Experience with advanced analytics, automation, or AI-enabled tools for insight generation
• Strong stakeholder management skills across vendors, internal functions, and leadership teams
• Experience developing executive-level performance reporting, governance scorecards, and Board-level analytics

Responsibilities

• Own the PAP performance governance framework, including KPI definitions, scorecards, reporting cadence, escalation pathways, and performance standards
• Serve as the central control tower for PAP performance intelligence, ensuring leadership maintains a transparent, consistent, and audit-defensible view of program performance, vendor accountability, operational health, and emerging risks
• Establish and maintain independent performance tracking, validation processes, and audit trails
• Maintain alignment among KPI definitions, contractual SLAs, Foundation objectives, governance requirements, and reporting methodologies
• Identify, assess, and elevate systemic performance risks, trends, and operational gaps requiring leadership attention
• Own and maintain the Foundation's single source of truth for PAP performance data
• Establish data governance standards, reporting methodologies, and validation processes across vendors and systems
• Develop dashboards and executive reporting that provide actionable visibility into program performance, risk, and operational effectiveness
• Leverage automation, advanced analytics, and AI-enabled tools to strengthen performance monitoring and insight generation
• Serve as the internal validator of vendor performance, including KPI, SLA tracking and service-level performance monitoring
• Review, reconcile, and validate vendor-reported information against internal data sources to ensure accuracy and transparency
• Conduct root cause analysis of performance gaps, operational inefficiencies, and issues
• Provide data-driven recommendations to appropriate operational stakeholders
• Lead the performance-driven continuous improvement strategy for the PAP
• Identify, prioritize, and recommend opportunities to improve operational performance, patient experience, reporting effectiveness, technology, training and governance processes
• Monitor and communicate the impact of implementation improvements
• Leverage call quality data, analytics, and AI-enabled tools to identify systemic trends, compliance risks, and performance gaps
• Analyze call center performance outputs (e.g., transcripts, sentiment, quality scores) to generate actionable insights
• Provide recommendations to inform training, process improvements, and compliance actions led by operational teams and vendors
• Provide data-driven insights and performance perspectives to cross-functional stakeholders to support decision-making
• Support program readiness for new product launches or major program changes through performance analysis and risk identification
• Partner with IT and Data teams to ensure integration of PAP data into enterprise systems and analytics platforms
• Support the Director of Boehringer Cares by owning data, analytics, and insight generation for Board and leadership reporting

Job description

Boehringer Ingelheim, Ridgefield, CT, is seeking an Associate Director for PAP Performance & Insights to lead governance, analytics, and insight generation for the Boehringer Ingelheim Cares Foundation Patient Assistance Program. This role ensures a transparent, audit-defensible view of program performance, vendor accountability, and emerging risks across multiple stakeholders.

You will own data governance, build the single source of truth for PAP data, and develop executive dashboards and