Independent Account Executive - CST (Remote)

OPENLANE; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave

Disability insurance & AD&D

Job summary

OPENLANE is seeking an Account Executive to support and cultivate customer retention as well as acquire new accounts in your assigned territory. You will act as the liaison for dealerships within a dedicated region, ensuring expectations are met while delivering an exceptional customer experience.

The ideal candidate has 3-5 years of experience in inside sales and/or account management and a proven track record of achieving outcomes and exceeding goals.

Qualifications

• 3-5 years of related sales and/or account management experience.
• Strong understanding of online technologies and proficiency in Google Suite offerings.
• Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.
• Excellent oral and written communication skills, with a focus on customer service.
• Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time.
• Proven ability to work autonomously and stay focused in a remote work environment.

Responsibilities

• Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.
• Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues.
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
• Understand and react to the competitive landscape.
• Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability.
• Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs.
• You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

Skills

Account management

Inside sales

Customer service

Communication skills

Remote work

Education

Bachelor's Degree

Tools

Salesforce

Google Suite

DOMO

Slack

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We are seeking an Account Executive with experience in sales & account management. An Independent Account Executive will support and cultivate customer retention as well as acquire new accounts in your assigned territory. You will act as the personal liaison for dealerships within a dedicated region, ensuring that expectations are set and met while facilitating an exceptional customer experience. Through a consultative sales approach and superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. Driving user adoption within your dedicated region, you will be the voice of the company and the bridge to our clients’ success. The ideal candidate will have 3-5 years of experience in inside sales and/or account management and a proven track record in achieving successful outcomes and exceeding stated goals.

Responsibilities:

• Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.
• Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues.
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
• Understand and react to the competitive landscape.
• Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability.
• Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs.
• You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

Must Have’s:

• 3-5 years of related sales and/or account management experience.
• Strong understanding of online technologies and proficiency in Google Suite offerings.
• Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.
• Excellent oral and written communication skills, with a focus on customer service.
• Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time.
• Proven ability to work autonomously and stay focused in a remote work environment.

Nice to Have:

• Experience with Salesforce
• Bachelor's Degree
• Experience with DOMO or other data analysis tools
• Experience working with Slack
• Automotive experience

Compensation:

Compensation Range of Hourly: $28.85 - $28.85 (Depending on experience, skill set, qualifications, and other relevant factors.) Bonus Range Target Bonus Range: $0.00 - $2,500.00 USD Monthly

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.

OPENLANE is an equal opportunity employer and a drug-free workplace.