Key Account Executive - Broward & Palm Beach, FL

BLC BACKLOTCARS Inc; Carmel (IN); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with company match

Paid vacation and sick time

Tuition reimbursement

Career growth and internal promotions

Job summary

OPENLANE in Carmel, Indiana is seeking a results-driven Key Account Executive to lead outside sales with independent dealerships. You will build strategic relationships, expand the book of business, and drive revenue through value-based engagements while delivering exceptional service.

You will travel up to 50% of the time, coach clients on our digital marketplace tools, coordinate with cross-functional teams, and act as the voice of the customer to ensure mutual success and long-term

Qualifications

• College degree or equivalent professional experience.
• Excellent communication and client-management skills.
• Experience in outside sales or business development is preferred.
• Proficient with CRM tools and MS Office/Google Suite.
• Willingness to travel within the assigned region (~50%).

Responsibilities

• Identify, approach, and connect with dealerships for business development and portfolio expansion.
• Serve as the main point of contact for clients within your assigned book of business.
• Coordinate with cross-functional teams to deliver solutions and resolve issues.
• Develop competitive knowledge of products, industry trends, and market developments.
• Understand and react to the competitive landscape.
• Document all customer interactions and maintain CRM records accurately.
• Adapt to changing priorities and support in unexpected situations.
• Maintain flexibility to accommodate client needs, including travel as required.

Skills

Communication skills

Customer-focused

Data-driven

Travel willingness

Adaptability

Education

Bachelor's degree or equivalent

Tools

Salesforce

Pipedrive

Microsoft Office

Google Suite

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

We're Looking For

A Key Account Executive with experience in outside sales development and business growth strategies. You will be part of a strategic sales team responsible for acquiring, retaining, and growing independent dealership businesses. In this role, you will have the opportunity to use your experience in customer acquisition, relationship management, and business expansion. You will also act as the personal liaison for clients within a dedicated book of business, ensuring that expectations are set and met while accomplishing revenue generating results. In this role, you will spend significant time in the field leading acquisition efforts, meeting with key accounts, facilitating regional conferences, and coaching best practices. By providing superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. You will bring a value-based approach to the business that ensures not just a successful transactional experience, but a long term journey making key accounts successful. Ensuring a growing and profitable relationship with your key accounts, you will be the voice of the company and the bridge to our clients’s success.

You Are

• Proactive: Initiate and drive business relationships and growth.
• Customer-obsessed. You're always giving it your all when it comes to our customers. Whether it's troubleshooting or account development, you're a valued resource for the clients in your market.
• Data-Driven. Data drives and proves your success.
• Thorough. With excellent customer service and client account ownership you will understand what motivates them and provide our clients with an experience that keeps them engaged.
• Agile. You thrive in dynamic environments where priorities shift, viewing unexpected challenges as opportunities to deliver innovative solutions.
• Flexible. You are dedicated to client success and proactively manage your schedule to ensure you are available when your accounts need you most.

You Will

• Identify, approach, and connect with dealerships for business development and portfolio expansion.
• Serve as the main point of contact for clients within your assigned book of business.
• Facilitate seamless communication across departments to provide efficient solutions to client issues.
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
• Understand and react to the competitive landscape.
• Document all customer interactions and maintain accurate records in our CRM.
• Adapt to changing priorities and provide support in unexpected situations.
• Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business.

Must Have's

• College degree or equivalent professional experience.
• 2 years of outside sales or business development experience
• 2-3+ years in a customer focused, industry specific, or account management position; preferred.
• Superior communication skills, able to clearly articulate ideas and concepts.
• Intermediate knowledge of both Microsoft Office and Google Suite products.
• Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred.
• Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment.
• Ability and willingness to travel to or within assigned region, roughly 50% of the time every month.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Company Overview

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world's largest OEMs, dealers, fleet operators, rental companies and financial institutions. We're a technology company delivering next generation tools to accelerate and simplify remarketing. We're an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we're an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.

Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

OPENLANE is an equal opportunity employer and a drug‑free workplace.