Independent Account Executive (Bilingual) - PST (Remote)

Openlane; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

OPENLANE is seeking an Account Executive to manage dealership relationships, drive growth, and provide exceptional customer service within a dedicated regional book of business. You will apply a consultative sales approach to help customers adopt our software and achieve success in a remote role.

The ideal candidate has 3–5 years of inside sales/account management experience, is bilingual in English/Spanish, and proficient with Google Suite.

Qualifications

• 3–5 years of sales and/or account management experience.
• Bilingual in English/Spanish.
• Strong understanding of online technologies and proficiency in Google Suite.
• Proactive problem-solver who takes ownership of issues from start to finish.
• Excellent oral and written communication with focus on customer service.

Responsibilities

• Act as the main point of contact for dealerships within your book of business and drive growth by understanding customer needs.
• Maintain cross-department communication to ensure stakeholder satisfaction and issue resolution.
• Develop competitive knowledge of products, industry trends, and developments.
• Document all research and customer interactions in the CRM for product and service reliability.
• Track daily/weekly/monthly activity and performance against goals using CRM.

Skills

Bilingual English/Spanish

Google Suite

CRM awareness

Education

Bachelor's Degree

Tools

Salesforce

Job description

**Who We Are:** At OPENLANE we make wholesale easy so our customers can be more successful. **We’re a technology company** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. **We’re a data company** helping customers buy and sell smarter with clear, actionable insights they can understand and use. **And we’re an innovation company** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. **Our Values:** **Driven Waybuilders.** We pursue challenges that inspire us to build, create, and innovate. **Relentless Curiosity.** We seek to understand and improve our customers’ experience. **Smart Risk-Taking.** We transform risk into progress through data, experience, and intuition. **Fearless Ownership.** We deliver what we promise and learn along the way. **What We Offer:*** Competitive pay* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)* Immediately vested 401K (US) or RRSP (Canada) with company match* Paid Vacation, Personal, and Sick Time* Paid maternity and paternity leave (US)* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)* Robust Employee Assistance Program* Employer paid Leap into Service Day to volunteer* Tuition Reimbursement for eligible programs* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization* Company culture of internal promotions, diverse career paths, and meaningful advancement**We’re Looking For:**We are seeking an Account Executive with experience in sales & account management. An Independent Account Executive will support and cultivate customer retention as well as acquire new accounts in your assigned territory. You will act as the personal liaison for dealerships within a dedicated region, ensuring that expectations are set and met while facilitating an exceptional customer experience. Through a consultative sales approach and superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. Driving user adoption within your dedicated region, you will be the voice of the company and the bridge to our clients’ success. The ideal candidate will have 3-5 years of experience in inside sales and/or account management and a proven track record in achieving successful outcomes and exceeding stated goals. **You Are:*** **Customer-obsessed.** You are a patient listener who respects and empathizes with your partners to clearly communicate simple solutions to improve efficiency.* **Tech-savvy.** Once trained, you’re able to quickly master technology platforms/tools to use to support yourself, your team and your customers.* **Results-driven.** You are driven to reach new goals and can make decisions to maintain momentum toward your goals.* **A Proud Ambassador.** Taking ownership of your region, you will proudly and enthusiastically drive growth while teaching best practices to ensure success.* **Agile.** You will be a part of an industry that is always changing. You must have the ability to evaluate strategies and pivot directions when needed. **You will:*** Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.* Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues.* Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Understand and react to the competitive landscape.* Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability.* Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs.* You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support. **Must Have’s:*** 3-5 years of related sales and/or account management experience.* Bilingual in English/Spanish.* Strong understanding of online technologies and proficiency in Google Suite offerings.* Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.* Excellent oral and written communication skills, with a focus on customer service.* Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time.* Proven ability to work autonomously and stay focused in a remote work environment. **Nice to Have:*** Experience with Salesforce* Bachelor's Degree* Experience with DOMO or other data analysis tools* Experience working with Slack* Automotive experience**Sound like a match? Apply Now - We can't wait to hear from you!****Compensation Range of**Hourly: $28.85 - $28.85(Depending on experience, skill set, qualifications, and other relevant factors.)**Bonus Range**Target Bonus Range: $0.00 - $2,500.00 USD Monthly