Income Maintenance Supervisor II

Alamance County Government; North Carolina; On-site; USD 55,000 - 75,000; Full time

Job summary

Alamance County DSS is seeking an Economic Services Supervisor to lead a team of caseworkers in determining eligibility for Family and Children’s Medicaid programs and related income-maintenance services. The role emphasizes empathetic leadership, process accuracy, and strong coordination with partner agencies to connect clients with essential resources.

The ideal candidate brings extensive knowledge of programs, regulations, and community resources, plus a proven ability to guide daily

Qualifications

• Strong knowledge of income maintenance programs and eligibility processes.
• Familiarity with DSS manuals, forms, and regulations.
• Understanding of the challenges facing disadvantaged populations.
• Awareness of available community resources and related programs.
• Sharp problem-solving, reasoning, and organizational skills.
• The ability to lead with empathy, clarity, and accountability.
• Confidence in both written and verbal communication.

Responsibilities

• Guiding the Team: Planning, organizing, and directing daily operations to support high-quality service.
• Coaching & Growth: Training, mentoring, and setting clear work standards so staff can succeed.
• Accountability: Reviewing work, providing feedback, and leading performance evaluations.
• Problem-Solving: Analyzing workflow and caseloads to improve efficiency and outcomes.
• Collaboration: Partnering with internal and external agencies to connect clients with vital resources.

Skills

Leadership

Communication

Accountability

Problem Solving

Time Management

Job description

Are you a strong leader who’s passionate about making a difference in the lives of others? At Alamance County DSS, we’re looking for a motivated and compassionate Economic Services Supervisor to guide our dedicated team of caseworkers. In this role, you’ll not only ensure program accuracy and efficiency - you’ll help shape how our community’s most vulnerable residents access the care and support they need.

Here, leadership isn’t just about management - it’s about impact. You’ll be part of a supportive, mission-driven environment where your voice matters, your team counts on you, and your work directly improves the quality of life for individuals and families across our county.

As an Economic Services Supervisor, you’ll be the driving force behind a unit that determines eligibility for the Family and Children’s Medicaid program.

All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.

At least one of these positions is time-limited contingent on county, state and federal funding.

You'll thrive in this role if you bring:

• Strong knowledge of income maintenance programs and eligibility processes.
• Familiarity with DSS manuals, forms, and regulations.
• An understanding of the challenges facing disadvantaged populations.
• Awareness of available community resources and related programs.
• Sharp problem-solving, reasoning, and organizational skills.
• The ability to lead with empathy, clarity, and accountability.
• Confidence in both written and verbal communication.

Your leadership will include:

• Guiding the Team: Planning, organizing, and directing daily operations to support high-quality service.
• Coaching & Growth: Training, mentoring, and setting clear work standards so staff can succeed.
• Accountability: Reviewing work, providing feedback, and leading performance evaluations.
• Problem-Solving: Analyzing workflow and caseloads to improve efficiency and outcomes.
• Collaboration: Partnering with internal and external agencies to connect clients with vital resources

• Three years of experience as a caseworker or investigator in an Economic Services program, preferably with one year of supervisory experience; or an equivalent combination of training and experience. Specific knowledge is preferred in the area of Medicaid.
• Valid NC driver’s license.

COMPETENCY STATEMENTS:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Advocacy - Taking action to represent and advance interests of others by presenting facts and details.
• Analytical Thinking- Ability to give thought and consideration to data for a logical judgment to be made.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Concentration, Ability to concentrate on tasks through many distractions.
• Conflict Management - Ability to be objective and empathic while maintaining self composure and control of the conversation ensuring proper handling of all comments.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Investigative - Ability to inquire intensively into and seeking to expose a malpractice or controversial issue.
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Leadership – Ability to mobilize people, create vision and strategy and uphold integrity in assigned work.
• Multi-tasker – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines

Physical Demands:

N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day) Physical Demands Stand F Walk O Sit F Manually Manipulate F Reach Outward O Reach Above Shoulder O Climb O Crawl N Squat or Kneel O Bend O Talk/Hear C See C Taste/Smell N

Lift/Carry 10 lbs. or less O 11-20 lbs. O 21-40 lbs. O 41-100 lbs. N Over 100 lbs. N

Push/Pull 12 lbs. or less O 13-25 lbs. O 26-40 lbs. O 41-100 lbs. N

Other Physical Requirements Vision (Near, Distance, Peripheral)

WORK ENVIRONMENT Work is performed in a standard office environment. Employees are frequently subject to working with agitated clients, heavy workloads and compressed time frames.