Income Maintenance Caseworker II (Food and Nutrition)

Jackson County, NC; Sylva (NC); On-site; USD 34,000 - 37,000; Full time

Job summary

Jackson County, NC is seeking an Income Maintenance Caseworker to determine eligibility for Food and Nutrition programs, handling intake, processing, and maintenance of cases in the Food and Nutrition Services unit.

The position requires conducting intake interviews, explaining applicants' rights, completing recertifications, and using NCFAST. Graduation from high school and one year of related experience are required; work-against applications are accepted.

Qualifications

• High school diploma or GED; one year of Income Maintenance Caseworker experience preferred.
• Ability to read and interpret rules and regulations for Food and Nutrition programs.
• Ability to accurately key codes and data into NCFAST.
• Ability to communicate with diverse backgrounds and populations.

Responsibilities

• Conduct interviews during intake to assess needs and obtain information.
• Inform applicants of rights, appeal decisions, withdrawal rights, re-apply rights, and agency responsibilities.
• Complete recertifications and changes per guidance, regulations, and policies.
• Utilize the NCFAST computer system for data entry and case maintenance.
• Adhere to deadlines and complete paperwork as mandated.
• Attend training workshops/webinars and perform other duties as assigned.

Skills

Communication

Interpersonal skills

Data entry accuracy

Phone/face-to-face communication

Education

High school diploma

Tools

NCFAST

Job description

The primary purpose of this position is to determine eligibility for Food and Nutrition programs which includes intake, processing, and maintenance of cases in the Food and Nutrition Services unit.

Location:

One position work at the Sylva, NC location; one position will work at the Cherokee, NC location

Starting Salary Range

$33,836.51 - $37,304.75 depending upon education and experience. Will accept "work-against" applications.

Work Schedule

8:00 AM to 5:00 PM, 40 hours a week Monday through Friday. Some after-hours work is required on occasion.

• Conduct interviews during intake to assess needs and obtain information.
• Inform Food and Nutrition Services applicants of their rights, appeal decisions, ability to withdraw application, right to re-apply if found ineligible, responsibilities of the agency.
• Complete recertifications and changes in accordance with provided guidance, regulations, and policies.
• Utilize the NCFAST computer system
• Adhere to established deadlines.
• Complete paperwork as mandated by the agency or county administration.
• Attend various training workshops/webinars.
• Perform other duties as assigned by the supervisor.

Graduation from high school and one year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience. Will accept "work-against" applications.

• Ability to read and comprehend rules and regulations, often changing policies and guidelines pertaining to Food and Nutrition assistance programs.
• Ability to interpret agency's policies and procedures to people of varied backgrounds.
• Ability to accurately key codes and data into NCFAST.
• Obtain data for documentation and verification of information needed in determining eligibility.
• Detect need for other agency services and make appropriate referrals to the service staff.
• Work with facts and figures and perform tasks involving a high degree of accuracy.
• Learn the intricacies of numerous forms and procedures of the eligibility programs.
• Present information orally or in report form.
• Acquire interest in and understanding of disadvantaged persons.
• Possess qualities of patience and tolerance, and an awareness of various cultures.
• Must have ability to effectively communicate face- to- face and on the telephone.