Income Maintenance Caseworker II - Childcare

Brunswick County

Bolivia (NC)

On-site

USD 36,000 - 52,000

Full time

25 hours ago

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Benefits offered by this job

Vacation Leave

Sick Leave

Petty Leave

Paid Holidays

Longevity Pay

Health Insurance

401 (k) Plan

457 Deferred Compensation Plan

Term Life Coverage

Long Term Disability

Short Term Disability

Flexible Spending Accounts

Vision Insurance

Universal Life Insurance

Critical Illness

Tuition Assistance

Job summary

Brunswick County Department of Social Services seeks an Income Maintenance Caseworker II (IMC II) for the Childcare Assistance Program. You will interview customers, process applications, recertifications, and changes, coordinating with childcare facilities to serve mutual customers.

Responsibilities include accurate NC FAST data entry, staying current with policy updates, and delivering strong customer service in a fast-paced environment.

Qualifications

Associate degree or equivalent mix of education/experience.
Experience with NC FAST is highly desirable.

Responsibilities

Complete timely applications, recertifications, and changes.
Interview customers for childcare applications.
Enter data into NC FAST and county systems.
Stay updated on policy changes and training.

Skills

NC FAST

NC FAST Certifications

Microsoft Office

Customer service

Data entry

Written and oral communication

Education

Associate degree in Human Services Technology

High school diploma + 3 years paraprofessional/public contact

Tools

NC FAST

Microsoft Office

County document management system

Job description

About Us

Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.

Careers

At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.

About Us

Careers

About This Opportunity

Brunswick County Department of Social Services is accepting applications for the position of Income Maintenance Caseworker II (IMC II) for the Childcare Assistance Program. An IMC II - Childcare completes interviews, processes applications, recertifications, and changes. The position will interact with local childcare facilities concerning our mutual customers. The goal of the IMC II - Childcare is to assist customers and ensure the agency is meeting the State quality and timeliness standards for the Childcare Assistance Program.

Job Responsibilities Include

Completing timely and accurate applications, recertifications, and changes.
Completing NCFAST Tasks daily.
Interview customers for every childcare application and/or recertification.
Address and respond to childcare provider questions and financial over/underpayments.
Entering data into NC FAST and county document management system.
Attending training.
Staying abreast of policy updates.

Knowledge, Skills, and Abilities

Knowledge of NC FAST
Ability to complete NC Fast Core Certifications and the SCCA certification
Working knowledge of Microsoft Office Suite
General computer knowledge and ability to learn and navigate various programs and databases
Excellent customer service skills
Ability to prioritize tasks and reassess as priorities change in a fast-paced environment
Ability to de-escalate upset customers / remain calm in stressful situations
Strong written and oral communication skills, financial skills, and organizational skills

Must be available to work during emergency situations.

Education and Experience

Graduation from an accredited associate degree program in Human Services Technology, Social Services Associated, Paralegal Technology, Business Administration, Secretarial, or a closely related curriculum; or
Graduation from high school and three years of paraprofessional, clerical, or other public contact, which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical program; or
An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Direct experience with NC FAST is highly desirable as well as the Intro to Human Services and Income Maintenance Caseworker - NC FAST Certificates.

Physical Requirements

Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pound of force frequently, or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Additional Information

Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law.

Reasonable accommodations may be provided to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation, please contact us to discuss your needs.

Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States.

All positions with Brunswick County require a valid driver's license and candidates must be current on Brunswick County taxes. Offers of employment are contingent upon successful completion of a pre-employment background check and drug screening. For positions requiring work with children, selected candidates will be required to submit fingerprints to the North Carolina State Bureau of Investigation (NCSBI) for a pre-employment criminal history record check in accordance with G.S. 153A-94.2(b).

Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit https://www.brunswickcountync.gov/benefits to see more detailed information on benefits.

Brunswick County Offers The Following Benefits