Income Development Manager

CNA National; Scottsdale (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

CNA National is seeking an Income Development Manager to elevate F&I training across its dealership network from Scottsdale, AZ. The role focuses on practical training delivery, ACE program enhancement, and compliance alignment to boost product sales and dealer performance.

You will collaborate with sales teams, agents, and partners while representing CNAN at industry events. The ideal candidate brings hands-on dealership F&I experience and a track record in designing and evaluating training

Qualifications

• Bachelor's degree or equivalent work experience in Business Administration, Sales & Marketing, or related field.
• At least 2 years of F&I sales experience in auto dealerships.
• At least 3 years in progressive sales training within vehicle service contract industry.
• At least 2 years of platform sales training experience.
• Strong knowledge of F&I principles, dealership operations, and relevant regulations.
• Experience designing, delivering, and evaluating training with strong communication and facilitation skills.
• Ability to plan 1–2 years ahead and manage multiple priorities.
• Experience developing sales/service systems and proficiency in Word, PowerPoint, Excel.

Responsibilities

• Deliver F&I income development training in person, virtually, and web-based sessions.
• Develop and deliver ACE training to reinforce program usage.
• Support sales teams and agents in dealership assessment and training to grow CNAN F&I performance.
• Train sales teams on income development techniques and translate learning into practice.
• Measure and report training effectiveness and alignment with business goals.
• Ensure training complies with regulations and CNAN standards.
• Represent CNAN at industry events and functions.

Skills

F&I sales experience

Progressive sales training

Platform sales training

Training design & delivery

Communication skills

Regulatory knowledge

Analytical reporting

Multitasking & planning

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Income Development Manager

Full Time Sales Scottsdale, AZ, US

CNAN is seeking an Income Development Manager to help sales teams, agents, and dealership partners strengthen their finance and insurance (F&I) capabilities and improve dealership performance. If you bring hands-on dealership experience and a talent for turning knowledge into practical, engaging training, this role offers the opportunity to make an impact across our distribution network. Reporting to the Vice President, National Distribution, you’ll deliver and reinforce training that supports product sales, consistent execution, and compliance.

We’re especially interested in candidates based in Texas, Kansas, or Tennessee.

What You’ll Do

• Deliver practical F&I income development training through in-person, virtual, and web-based sessions, including train-the-trainer workshops.
• Help develop and deliver ACE training, reinforcing consistent use of training programs, processes, and materials.
• Support sales team members and agents in dealership assessment and training activities that strengthen F&I performance and grow sales of CNAN products.
• Train sales teams on effective income development techniques and help translate learning into dealership practices.
• Measure and report on customer-facing training activities, using ongoing analysis to evaluate effectiveness and alignment with business goals.
• Ensure training aligns with relevant regulations, industry standards, and CNAN’s compliance expectations.
• Represent CNAN at industry functions, in person or through other channels.

What You'll Bring

• A bachelor’s degree in Business Administration, Sales and Marketing, or a related field, or equivalent work experience.
• At least two years of F&I sales experience in auto dealerships.
• At least three years of experience in progressive sales training positions within the vehicle service contract industry.
• At least two years of platform sales training experience.
• Strong knowledge of F&I principles, dealership operations, and relevant regulations and industry standards.
• Experience designing, delivering, and evaluating training, along with excellent communication, presentation, and facilitation skills.
• The ability to plan one to two years ahead, manage multiple priorities, and resolve problems at both strategic and operational levels.
• Experience developing and deploying sales and service systems, a strong customer focus, and proficiency in Word, PowerPoint, and Excel.