Inclusion Lead

Civic Recruitment Limited; Taunton (MA); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

Enhanced DBS check

Driving license

Job summary

Civic Recruitment Limited is recruiting for an Inclusion Lead to manage Stage 1 SEND complaints for a local authority in Taunton. The role focuses on timely, fair, and compliant responses aligned with statutory guidance and local policies.

The post requires working with families, schools, and professionals to resolve issues and improve outcomes for children with SEND. 37 hours per week, enhanced DBS and driving licence are noted requirements.

Qualifications

• Experience in investigating complaints or resolving complex issues.
• Strong written and verbal communication skills.
• Experience working within a local authority, education, or SEND service.
• Experience collaborating with families and multi-agency partners.

Responsibilities

• Oversee and coordinate all Stage 1 SEND complaints.
• Acknowledge, investigate, and respond to complaints within established timeframes.
• Collect and analyze relevant information, records, and evidence for investigations.
• Maintain effective communication with parents, carers, schools, and professionals throughout the complaints process.
• Draft clear, accurate, and professional responses to Stage 1 complaints.
• Identify key issues, concerns, and insights from complaints.
• Collaborate with services and partner agencies to resolve issues promptly.
• Ensure complaints are handled fairly, objectively, and consistently.
• Escalate complex or high‑risk cases to the Senior Inclusion Lead when necessary.

Skills

Complaint investigation

Written communication

Verbal communication

Multi-agency collaboration

Education

SEND legislation knowledge

Job description

Taunton, United Kingdom | Posted on 13/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

4-5 months contract with a local authority

Job Purpose

• This position involves leading the management and resolution of Stage 1 SEND complaints, ensuring that issues are addressed promptly, fairly, and in line with statutory guidance, local policies, and best practices. The Inclusion Lead will collaborate with families, schools, and professionals to achieve early resolution of complaints and enhance outcomes for children and young people with SEND.
• 4-5 months contract with a local authority

Key Duties/Accountabilities

• Oversee and coordinate all Stage 1 SEND complaints.
• Acknowledge, investigate, and respond to complaints within established timeframes.
• Collect and analyze relevant information, records, and evidence for investigations.
• Maintain effective communication with parents, carers, schools, and professionals throughout the complaints process.
• Draft clear, accurate, and professional responses to Stage 1 complaints.
• Identify key issues, concerns, and insights from complaints.
• Collaborate with services and partner agencies to resolve issues promptly.
• Ensure complaints are handled fairly, objectively, and consistently.
• Escalate complex or high‑risk cases to the Senior Inclusion Lead when necessary.

Essential Experience Required

• Proven experience in investigating complaints or resolving complex issues.
• Strong written and verbal communication skills.
• Experience working within a local authority, education, or SEND service.
• Experience collaborating with families and multi-agency partners.

Essential Qualifications Required

• Understanding of SEND legislation, guidance, and processes.
• Familiarity with statutory complaints procedures and dispute resolution processes.

Additional Information to Note

• Working hours: 37 hours per week
• Enhanced DBS check required.
• Driving license required.
• Location: The Crescent, Taunton, Somerset, TA1 4DY, United Kingdom
• Work pattern: To be confirmed with the worker

The role closes on 30th August 2026.