Incident Technician - IT Help Desk & Network Restoration

ManTech; Virginia; On-site; USD 70,000 - 110,000; Full time

Job summary

MANTECH seeks a motivated Incident Technician to provide IT support, installation services, and customer service for computer hardware, applications, and network systems in a dynamic mission environment at McLean, VA. You will handle incident management, troubleshoot issues, and coordinate with network services to restore service.

The role requires a HS Diploma with 6+ years of relevant experience or an Associate/Bachelor’s as applicable, and an active TS/SCI clearance with Polygraph.

Qualifications

• HS Diploma with 6+ years of relevant experience or an equivalent combination.
• Experience providing technical support in a help desk, service desk, installation, or incident management role.
• Knowledge of IT infrastructure components and standard IT support tools.
• Experience with Windows and office applications is implied by role requirements.

Responsibilities

• Deliver end-to-end incident response and customer support following ITIL processes.
• Support installation, configuration, relocation, and documentation of desktop IT equipment and network devices.
• Troubleshoot Windows AD, Office, business apps, browsers, and network connectivity; maintain logs and status reports.
• Provide clear communication and user guidance during outages or restorations.
• Travel locally between customer sites and support temporary assignments.

Skills

Customer service skills

Technical support

ITIL familiarity

Education

HS Diploma + 6+ years experience

Associate's degree

Bachelor's degree

Job description

MANTECH seeks a motivated Incident Technician to provide IT support, installation services, and customer service for computer hardware, applications, and network systems in a dynamic mission environment at McLean, VA. You will handle incident management, troubleshoot issues, and coordinate with network services to restore service.

The role requires a HS Diploma with 6+ years of relevant experience or an Associate/Bachelor’s as applicable, and an active TS/SCI clearance with Polygraph.