Incident Technician - IT Help Desk & Field Installations

ManTech; Tysons (VA); On-site; USD 60,000 - 95,000; Full time

Job summary

MANTECH in Tysons, VA, seeks an Incident Technician to provide technical support, installations, and incident management for computer hardware, apps, and network systems in a dynamic mission environment.

You will support end users through incident management, equipment installations, and troubleshooting while collaborating with network services, systems engineering, and application development teams to restore service and meet ongoing operational needs. Travel locally to Chantilly as required.

Qualifications

• HS Diploma with 6+ years relevant experience or Associates with 4+ years or Bachelor’s with 2+ years.
• Experience providing technical support in help desk, service desk, installation or incident management.
• Ability to troubleshoot hardware, software, network and telecom issues.
• Experience with Windows 10/Office 2016+ and common business apps.
• Knowledge of Active Directory, TCP/IP networking and IT support tools.

Responsibilities

• Deliver incident response and end-user support following ITIL processes.
• Install, configure, relocate, and document desktop IT equipment and peripherals.
• Troubleshoot and restore services, log issues, and escalate when needed.
• Communicate procedures and outages clearly and keep users informed.
• Travel between customer sites and support operations during scheduled shifts.

Skills

Customer service

Strong communication

Problem solving

Team collaboration

Education

HS Diploma with 6+ years experience

Associates degree with 4+ years

Bachelor’s degree with 2+ years

Tools

Active Directory

Windows OS

ServiceNow ITSM/ITOM

Jira Service Management

Job description

MANTECH in Tysons, VA, seeks an Incident Technician to provide technical support, installations, and incident management for computer hardware, apps, and network systems in a dynamic mission environment.

You will support end users through incident management, equipment installations, and troubleshooting while collaborating with network services, systems engineering, and application development teams to restore service and meet ongoing operational needs. Travel locally to Chantilly as required.