Incident Response & Systems Analyst

Soteria Reinsurance Ltd.; Durham (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Soteria Reinsurance Ltd. in Durham, NC is seeking a Systems Analyst to join the Incident Support team.

You will support business-critical applications, investigate and resolve production incidents, and partner with technology teams to restore service. You will communicate clearly with stakeholders throughout the incident lifecycle, develop technical documentation, and help automate processes to improve stability and observability.

Qualifications

• Experience investigating, triaging, troubleshooting, and managing production incidents affecting business-critical applications and services.

Responsibilities

• Investigate and resolve production incidents affecting business-critical applications.
• Communicate timely status updates to stakeholders throughout the incident lifecycle.
• Develop technical support documentation, runbooks, and post-incident reviews.
• Collaborate with engineering, infrastructure, and cybersecurity teams to restore service.

Skills

Incident management

Troubleshooting

SQL

APIs analysis

Documentation

Cross-functional collaboration

Tableau

Power BI

Splunk

REST APIs

Customer service

Tools

Splunk

Tableau

Power BI

ServiceNow

Job description

Soteria Reinsurance Ltd. in Durham, NC is seeking a Systems Analyst to join the Incident Support team.

You will support business-critical applications, investigate and resolve production incidents, and partner with technology teams to restore service. You will communicate clearly with stakeholders throughout the incident lifecycle, develop technical documentation, and help automate processes to improve stability and observability.