Incident Response Supervisor - AI-Driven Operations Lead

JobRx, Inc.; Houston (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) matching

Wellness perks

Job summary

JobRx, Inc. is seeking a Supervisor for Incident Response in Houston, TX (Hybrid). This role focuses on leading daily operations, ensuring compliance, and managing team performance.

The ideal candidate should possess strong leadership skills, a proven track record in customer service, and a minimum of two years in a relevant field. Join us in transforming healthcare and improving patient outcomes.

Qualifications

• Minimum of 2 years of customer service experience, preferably in a pharmaceutical field.
• Supervisory experience preferred.
• Exceptional attention to detail and interpersonal skills.

Responsibilities

• Oversee daily incident response operations to protect customer experience.
• Manage team performance and workload optimization.
• Ensure compliance with regulatory requirements.

Skills

Incident response operations

Customer service management

Workforce supervision

Quality assurance

Regulatory compliance

AI technologies

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Registered Pharmacy Technician

Tools

Microsoft Office

Workforce management tools

AI-enabled analytics platforms

Job description

JobRx, Inc. is seeking a Supervisor for Incident Response in Houston, TX (Hybrid). This role focuses on leading daily operations, ensuring compliance, and managing team performance.

The ideal candidate should possess strong leadership skills, a proven track record in customer service, and a minimum of two years in a relevant field. Join us in transforming healthcare and improving patient outcomes.