Senior Incident Responder

TENEX.AI; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

TENEX is seeking a Senior Incident Responder to lead investigations, contain threats, and guide customers through critical incidents. You will own escalations end-to-end, shape response processes, and prepare for IR leadership as the team scales.

You will drive customer response as a strategic advisor, improve playbooks based on real incidents, and collaborate with Detection Engineering, Forward Deployment, and Software Engineering to close gaps and drive product improvements.

Qualifications

• 5+ years in incident response with at least 2 years as a tier 3 analyst.
• At least 2 years of end-to-end incident experience.
• Deep knowledge of attacker techniques, forensics, and modern detection tooling (SIEM/SOAR, EDR).
• Cloud incident response experience across AWS, GCP, or Azure.
• Strong communication skills for technical teams and customers.

Responsibilities

• Lead incident investigations from detection through containment, eradication, and recovery.
• Drive customer response as a strategic advisor through active incidents.
• Improve response playbooks based on lessons learned from real incidents.
• Design and build a data collection and preservation toolkit, working with engineering to automate key processes.
• Build and deliver a custom incident response readiness assessment program to close client gaps.
• Partner across business units to close gaps and drive product improvements.
• Mentor the analyst team and coach SOC analysts to raise investigation quality.

Skills

Incident response

SOC operations

Cloud incident response

Forensics & detection tooling

Communication with teams/customers

Education

Bachelor's in Computer Science or related field

Tools

SIEM

SOAR

EDR

Cloud monitoring/tools

Job description

Company Overview

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We help organizations enhance cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts in cybersecurity, automation, and AI-driven solutions.

About the Opportunity

As a Senior Incident Responder, you’ll lead investigations, contain threats, and guide customers through critical security incidents. You’ll own escalations end-to-end, shape our response processes, and prepare for IR leadership as the team scales.

What You’ll Do

• Lead incident investigations and own complex investigations from detection through containment, eradication, and recovery.
• Drive customer response as a strategic advisor through active incidents.
• Improve response playbooks based on lessons learned from real incidents.
• Design and build a data collection and preservation toolkit, working with engineering to automate key processes.
• Build and deliver a custom incident response readiness assessment program to close client gaps.
• Partner across business units (Detection Engineering, Forward Deployment, Software Engineering) to close gaps and drive product improvements.
• Mentor the analyst team and coach SOC analysts to raise investigation quality.

What You Bring

• 5+ years in incident response, with at least 2 years as a tier 3 analyst.
• At least 2 years of end‑to‑end incident experience.
• Deep knowledge of attacker techniques, forensics, and modern detection tooling (SIEM/SOAR, EDR).
• Cloud incident response experience across AWS, GCP, or Azure.
• Strong communication skills for technical teams and customers.

Bonus Points

• Experience in an MDR/MSSP environment.
• Threat-hunting or detection‑engineering background.
• Experience presenting findings to executive or client stakeholders.

Education & Certifications

• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or a related field (or equivalent experience).
• Relevant certifications such as GCIH, GCFA, GCIA, or CISSP are a plus.

Why Join Us

• Opportunity to lead high‑stakes investigations at an MDR company with a clear path to IR leadership.
• Collaborate with an innovative team focused on continuously improving security operations.
• Competitive salary and benefits package.
• Culture of growth and development with opportunities to expand knowledge in AI, cybersecurity, and emerging technologies.