Incident Response Engineer - Proactive Ops & SLA Champion

Vortalsoft Inc; New Jersey; On-site; USD 70,000 - 90,000; Full time

Job summary

Vortalsoft Inc is looking for a dedicated engineer in New Jersey to monitor logs and perform troubleshooting across Windows, VMWare, and HyperV environments. The role involves proactive ticket management, coordination with vendors, and ensuring compliance with defined processes for SLA adherence.

Candidates must demonstrate strong problem-solving skills and be able to document actions taken, ensuring seamless transitions across shifts and thorough communication with all stakeholders.

Responsibilities

• Proactive monitoring and investigation of logs.
• Identify issues and implement resolution steps.
• Triage unresolved tickets with L3 SME.
• Gather information and update tickets regularly.
• Prepare detailed reports for next shift engineer.
• Track tickets for SLA adherence.

Job description

Vortalsoft Inc is looking for a dedicated engineer in New Jersey to monitor logs and perform troubleshooting across Windows, VMWare, and HyperV environments. The role involves proactive ticket management, coordination with vendors, and ensuring compliance with defined processes for SLA adherence.

Candidates must demonstrate strong problem-solving skills and be able to document actions taken, ensuring seamless transitions across shifts and thorough communication with all stakeholders.