Incident Response Coordinator

Elwyn; Elwyn (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Medical/Dental/Vision

Earned Wage Access/On-Demand Pay

Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities and 1

Flexible Schedules

Retirement Savings Plan

Job summary

Elwyn in Pennsylvania is seeking an Incident Coordinator to manage a designated caseload and perform incident management tasks in accordance with policy. This role supports regulatory compliance and coordinates with QI, HR, and program leadership.

You will file incident reports within 24 hours, assist investigators, and help maintain ongoing training and credentialing. The position offers meaningful work in a mission-driven nonprofit with generous benefits and flexible schedules.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred in a human services field.
• Minimum 3 years of direct work with individuals with intellectual/developmental disabilities or related settings.
• Experience in a non-profit or unionized environment is a plus.
• Strong organizational and time-management abilities in a fast-paced setting.
• Excellent written and verbal communication skills and attention to detail.

Responsibilities

• Review Incident Reports to determine actions and required follow-up.
• Coordinate on-call notes and regulatory compliance with program leadership.
• File IRs within 24 hours in designated systems and notify QA/QI as needed.
• Track incident data and compile weekly updates for leadership.
• Assist Certified Investigators and ensure timely information exchange.

Skills

Time management

Organizational skills

Attention to detail

Problem solving

Effective communication

Team leadership

Education

High school diploma or GED

Bachelor's degree in nursing, psychology, special education, gerontology, speech communications, rehabilitation counseling, or related field

Tools

Microsoft Office

EHR/EMR knowledge

Job description

Elwyn in Pennsylvania is seeking an Incident Coordinator to manage a designated caseload and perform incident management tasks in accordance with policy. This role supports regulatory compliance and coordinates with QI, HR, and program leadership.

You will file incident reports within 24 hours, assist investigators, and help maintain ongoing training and credentialing. The position offers meaningful work in a mission-driven nonprofit with generous benefits and flexible schedules.