Incident, Problem & Service Delivery Lead
Victaulic Company
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Benefits offered by this job
Job summary
Victaulic seeks a highly organized IT professional to support incident management and service delivery across manufacturing, digital platforms, and enterprise applications. You will coordinate triage, escalation, and resolution with cross‑functional teams, ensuring timely communication and effective problem resolution.
The role reports to the Global Service Delivery & Release Manager and requires strong collaboration with IT, DevOps, QA, and business process leaders to drive stable production
Qualifications
- 5+ years of experience in incident coordination, service delivery, application support, or related discipline.
- Strong understanding of business processes, escalation management, and cross-functional issue resolution.
- Bachelor's degree in IT/IS/Engineering or related field; ITIL/Agile certifications appreciated.
Responsibilities
- Coordinate structured incident management and service delivery to improve response times.
- Serve as the single intake point for reported incidents and triage details.
- Open and coordinate high-severity incident channels and track owners and actions.
- CommunicateIncident lifecycle updates including detection, triage, and resolution.
- Identify recurring incidents and contribute to root cause analyses and improvements.
- Maintain incident/playbook documentation and metrics for continuous improvement.
Skills
Education
Tools
Job description
Victaulic seeks a highly organized IT professional to support incident management and service delivery across manufacturing, digital platforms, and enterprise applications. You will coordinate triage, escalation, and resolution with cross‑functional teams, ensuring timely communication and effective problem resolution.
The role reports to the Global Service Delivery & Release Manager and requires strong collaboration with IT, DevOps, QA, and business process leaders to drive stable production
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