Incident & Problem Resolution Analyst II

FIS; Columbus (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

FIS in Columbus, GA is seeking an experienced incident management professional to join a 24x7 support team. The role focuses on rapid service restoration, managing incident lifecycles and coordinating with technical teams.

You will drive root cause analysis, prepare incident reports, and track action plans within client SLAs. A Bachelor’s degree and ~2 years of IT service experience are expected; ITIL and ServiceNow experience are a plus.

Qualifications

• Bachelor's degree in IT or related field required.
• Typically 2+ years of relevant IT service management experience.
• ITIL Foundation or higher certification preferred.

Responsibilities

• Perform incident management, change management, and problem management activities.
• Collaborate with internal technical resources to resolve issues within SLA/OLA timelines.
• Provide post-incident analysis, trends, and action tracking.

Skills

Incident Management

Change Management

Problem Management

Communication

Education

Bachelor's Degree in IT or related field

Tools

ServiceNow

Job description

FIS in Columbus, GA is seeking an experienced incident management professional to join a 24x7 support team. The role focuses on rapid service restoration, managing incident lifecycles and coordinating with technical teams.

You will drive root cause analysis, prepare incident reports, and track action plans within client SLAs. A Bachelor’s degree and ~2 years of IT service experience are expected; ITIL and ServiceNow experience are a plus.