Hybrid Incident & Problem Mgmt Analyst II (Columbus, GA)

FIS Management Services LLC; Georgia; Hybrid; USD 80,000 - 110,000; Full time

Job summary

FIS in Columbus, GA is seeking an Incident Manager to join our 24x7 support team, focusing on incident, change, and problem management to restore services for clients. You will work with technical resources and stakeholders to M facilitate rapid service restoration.

You will document root causes, drive post-incident reviews, and ensure changes follow approved processes. A bachelor’s degree and 2+ years IT service experience are typical; ITIL and ServiceNow experience are a plus.

Qualifications

• Bachelor’s Degree or higher in IT-related field.
• Minimum of 2 years of relevant IT service/technology experience.
• ITIL Foundation certification is a plus.
• Experience with incident response and service restoration processes.

Responsibilities

• Perform Incident Management, Change Management, and/or Problem Management activities.
• Collaborate with internal technical resources to resolve issues impacting client service.
• Ensure root cause determination and timely resolution of incidents.
• Create post-incident analyses, trends, and action recommendations.
• Drive the change process with minimal impact to client service.

Skills

Incident Management

Change Management

Problem Management

Stakeholder Communication

Education

Bachelor's Degree

Computer Science preferred

Tools

ServiceNow

Job description

FIS in Columbus, GA is seeking an Incident Manager to join our 24x7 support team, focusing on incident, change, and problem management to restore services for clients. You will work with technical resources and stakeholders to M facilitate rapid service restoration.

You will document root causes, drive post-incident reviews, and ensure changes follow approved processes. A bachelor’s degree and 2+ years IT service experience are typical; ITIL and ServiceNow experience are a plus.