Incident Manager at Crusoe San Francisco, CA

Comunidade Metodista; San Francisco (CA); Hybrid; USD 140,000 - 165,000; Full time

Benefits offered by this job

Hybrid work schedule

Industry competitive pay

Restricted Stock Units

Health insurance

401(k) with company match

Parental leave

Tuition reimbursement

Cell phone reimbursement

Commuter benefits

Paid time off

Teladoc

Vision and dental

Life insurance

Disability insurance

Calm app subscription

Job summary

Crusoe is hiring an Incident Manager in San Francisco, CA, to uphold service reliability and customer trust. You will lead high-visibility incident responses, coordinate across engineering and product teams, and develop robust incident processes to minimize downtime.

The role requires 4-5 years of customer-facing experience, strong Linux knowledge, and excellent communication. Hybrid work, competitive pay, and RSUs are included to support scalable infrastructure projects.

Qualifications

• 4-5 years of customer-facing experience.
• Strong Linux expertise and troubleshooting skills.
• Excellent written and verbal communication abilities.
• Experience with incident management and on-call rotations.
• Ability to drive rapid, effective responses to complex technical issues.

Responsibilities

• Lead incident responses and coordinate cross-functional teams.
• Diagnose and resolve high-visibility incidents with minimal downtime.
• Develop self-serve support processes and incident response playbooks.
• Collaborate with engineering for product improvements and knowledge sharing.

Skills

Incident management

Linux

Customer-facing

On-call rotations

Tools

Infiniband

Containerization

Distributed training

Job description

Incident Manager job at Crusoe. San Francisco, CA.

Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the \"gold standard\" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About the Role:

This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues. You'll spearhead the management of high-visibility incidents, customer escalations, ensuring rapid and effective responses to complex technical challenges. Key projects include designing self-serve support processes, collaborating with engineering for product improvements, and developing robust incident response strategies. We seek a technically skilled professional with 4-5 years of customer-facing experience, Linux expertise, and excellent communication abilities. You'll lead incident responses, provide training, and develop knowledge resources. Experience with incident management and on-call rotations is essential.

What You’ll Be Working On:

• Troubleshoot and Resolve: Diagnose and resolve complex technical issues related to Infiniband, containerization, and distributed training, ensuring minimal disruption to customer operations.

• Implement and Optimize: Guide and assist customers in implementing and optimizing their HPC infrastructure to achieve maximum performance and efficiency.

• Educate and Empower: Develop and deliver training materials, including internal training sessions, documentation, and knowledge base articles, to empower customers to effectively utilize our solutions.

• Collaborate Internally: Work closely with internal engineering and product teams to provide valuable customer feedback and contribute to the improvement of product quality and the overall customer experience.

What You’ll Bring to the Team:

• Technical Proficiency:

• Essential Skills:

• Bonus Skills :

Benefits:

• Hybrid work schedule

• Industry competitive pay

• Restricted Stock Units in a fast growing, well-funded technology company

• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

• Employer contributions to HSA accounts

• Paid Parental Leave

• Paid life insurance, short-term and long-term disability

• Teladoc

• 401(k) with a 100% match up to 4% of salary

• Generous paid time off and holiday schedule

• Cell phone reimbursement

• Tuition reimbursement

• Subscription to the Calm app

• MetLife Legal

• Company paid commuter benefit; $50 per pay period

Compensation Range

Compensation will be paid in the range of $140 -$165K. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.