Incident Manager

PingWind; United States; On-site; USD 84,000 - 116,000; Full time

Benefits offered by this job

Eleven Federal Holidays

Paid Time Off

Parental Leave

Medical plan with employer contrib.

Dental and Vision Insurance

Short-Term Disability

Long-Term Disability

Life and AD&D Insurance

401k with matching

Continuing education assistance

Flexible Spending Accounts (Medical, D

Dependent Care and Commuter FSA

Employee Assistance Program

Calm Health app wellness benefit

WellHub gym subsidy

529 College Savings Plan

Legal Insurance

Pet Insurance

Job summary

PingWind is seeking an Incident Manager to lead incident management activities for the FSA IAM systems in a remote role. This role ensures quick detection, response, and resolution of incidents to minimize disruption for FSA users, applications, and services.

The incumbent will follow FSA’s incident and problem management processes, coordinate with internal teams and external partners, and provide clear communication and reporting during incidents.

Qualifications

• Strong knowledge of IT incident and problem management processes.
• Calm, decisive leadership under pressure during major incidents.
• Solid technical understanding of identity and access management systems.
• Excellent verbal and written communication for updates and reporting.
• Ability to analyze logs, data, and system information quickly.
• Experience coordinating with technical teams, vendors, and stakeholders.
• Strong organizational skills to track actions, timelines, and resolutions.
• Familiarity with federal IT environments and compliance requirements.
• Availability for after-hours and on-call support.
• Proficiency with ticketing systems and collaboration tools.

Responsibilities

• Supports the overall FSA Incident Management Process and follows FSA guidelines for reporting production and non-production incidents.
• Opens or creates FSA incident tickets for issues affecting systems or integrated applications, joins incident calls, and examines logs.
• Provides updates to FSA leadership during major incidents, delivers detailed initial assessment summaries, and notifies impacted teams once issues are fixed.
• Performs real-time technical analysis, reviews analytics for possible breaches, escalates COTS/GOTS issues to vendors, and manages incidents related to IAM that may require cross-system support.
• Supports incident management reporting from AIMS and PAS customers, participates in security incident management, provides incident and event analysis support, and delivers after-hours and peak period coverage as required.

Skills

Incident management

Leadership under pressure

IAM systems

Communication skills

Log analysis

Vendor coordination

Organization

Federal IT

On-call

Ticketing systems

Education

Bachelor's Degree

Job description

Position Description

The Incident Manager leads incident management activities for the FSA IAM systems. This role ensures quick detection, response, and resolution of incidents to minimize disruption to FSA users, applications, and services. The Incident Manager follows FSA’s incident and problem management processes, coordinates with internal teams and external partners, and provides clear communication and reporting during incidents.

Location: Remote

Required Clearance: Public Trust

Required Education: Bachelors Degree

Required Experience: 3 years

Responsibilities

The Incident Manager supports the overall FSA Incident Management Process and follows FSA guidelines for reporting production and non-production incidents. They open or create FSA incident tickets for issues affecting systems or integrated applications, joins incident calls, and examines logs. They provide updates to FSA leadership during major incidents, deliver detailed initial assessment summaries, and notify impacted teams once issues are fixed. The role includes performing real-time technical analysis, reviewing analytics for possible breaches, escalating COTS/GOTS issues to vendors, and managing incidents related to IAM that may require support from other systems. They also support incident management reporting from AIMS and PAS customers, participate in security incident management, provide incident and event analysis support, and deliver mandatory after-hours and peak period coverage as required.

Required Qualifications

• Strong knowledge of IT incident and problem management processes
• Excellent ability to remain calm and lead under pressure during major incidents
• Solid technical understanding of identity and access management systems
• Clear verbal and written communication skills for updates and reporting
• Ability to analyze logs, data, and system information quickly
• Experience coordinating with technical teams, vendors, and stakeholders
• Strong organizational skills to track actions, timelines, and resolutions
• Familiarity with federal IT environments and compliance requirements
• Availability and flexibility for after-hours and on-call support
• Proficiency with ticketing systems and collaboration tools

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.

www.PingWind.com

Our benefits include:

• Eleven Federal Holidays
• Paid Time Off accrued each pay period
• Parental Leave
• Three medical plan choices with generous employer contribution
• Dental and Vision Insurance
• Company paid Short-Term and Long-Term Disability
• Company paid Life and AD&D Insurance
• 401k with competitive matching and vesting schedule
• Continuing education assistance
• Short Term / Long Term Disability & Life Insurance
• Medical, Dependent Care and Commuter Flexible Spending Accounts
• Employee Assistance Program
• Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
• 529 College Savings Plan
• Legal Insurance
• Pet Insurance

Veterans are encouraged to apply

Salary Range

$84k -116k

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.