Incident Manager

Vertexelites; Princeton (NJ); Hybrid; USD 80,000 - 105,000; Full time

Job summary

A leading IT services company is seeking an Incident Manager for a hybrid role in Princeton, NJ. The successful candidate will oversee incident management, lead major incidents, and utilize their technical expertise in cloud infrastructure and DevOps to resolve issues efficiently.

Qualifications

• Technical understanding of cloud infrastructure and DevOps.
• Familiarity with Service Now and incident reporting.
• Experience coordinating major incident management.

Responsibilities

• Lead P1 and P2 Major Incident management and communications.
• Coordinate resources, diagnose, document, and resolve incidents.

Skills

Incident Management

Cloud Infrastructure

DevOps Framework

Service Now

Networking Infrastructure

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Vertex Elite LLC

We have an immediate position: Incident Manager with one of our clients.

Location – Princeton, NJ (Hybrid)

If anyone interested, please drop the updated resume ASAP.

Job Description:

• Regional escalation point of contact for Incident Management related activities across Ratings. Lead P1 and P2 Major Incident management & communications, including but not limited to: coordinating required resources, diagnosing incidents, triaging, documenting and working towards resolution. Technical understanding in the areas of cloud infrastructure, DevOps framework, storage and networking infrastructure; utilize background to assess, diagnose and resolve incidents raised in our environments.
• A thorough understanding of working with Service Now & reporting.

Thanks & Regards

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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