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Incident Manager(Only w2)

Astir IT Solutions, Inc.

Princeton (NJ)

On-site

USD 80,000 - 105,000

Full time

25 days ago

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Job summary

A leading company in IT recruitment is seeking an Incident Manager for their Princeton, NJ location. The ideal candidate must possess over ten years of experience in managing incidents, particularly within cloud and IT service management environments. This role involves significant responsibilities, including leading major incidents and collaborating across IT processes. The position requires technical proficiency and excellent communication skills to effectively manage both technical and non-technical aspects of incidents.

Qualifications

  • Minimum 10+ years of experience in incident management.
  • Ability to manage critical incidents and communicate effectively.
  • Experience with Service Now and reporting.

Responsibilities

  • Lead Major Incident management and communications.
  • Develop Root Cause Analysis documents and identify improvement areas.
  • Participate in automation opportunities in Incident Management.

Skills

Incident management
Technical understanding
Service Now
Cloud infrastructure
DevOps framework

Job description

Direct message the job poster from Astir IT Solutions, Inc.

Talent Acquisition | IT Recruitment @ Astir IT Solutions, Inc.

Role : Incident Manager(Only w2)

Location : Princeton, NJ (Only Locals Mandatory)

Minimum 10+ Years of Experience required.

JD:

  • Regional escalation point of contact for Incident Management related activities across Ratings. Lead P1 and P2 Major Incident management & communications, including but not limited to: coordinating required resources, diagnosing incidents, triaging, documenting and working towards resolution. Technical understanding in the areas of cloud infrastructure, DevOps framework, storage and networking infrastructure; utilize background to assess, diagnose and resolve incidents raised in our environments.
  • A thorough understanding of working with Service Now & reporting.
  • Executive reporting including but not limited to: KPIs status, trends, pain points and successes. Collaborate across after-hours understanding of interdependencies between Changes, Incidents and Problems as they are introduced in the environment. Work across the various ITSM processes including Change and Problem to identify synergies and dependencies to add value.
  • Participate in the development of Root/Cause Analysis documents that are created to support closure of incidents; identify areas where gaps can be closed, reduce risk and continually improve upon reducing major events and incidents. Identify opportunities for automation in the areas of Incident Management; work with teams to drive implementation and improve efficiency. Ability to understand and convey application and infrastructure incidents to both technical and non-technical audiences.
  • Occasional weekend rotation coverage and after-hours coverage to support Major Incidents and Priority One events impacting critical systems and functions. Ability to work seamlessly and step into other areas ITSM, including Change and Problem Management

If I missed your call ! Please drop me a mail.

Thank you,

Harish

Accounts Manager/Talent Acquisition

Direct : 7326946000*788

www.astirit.com

Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Contract
Job function
  • Job function
    Information Technology

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