Incident Manager

Compri Consulting; Littleton (CO); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is looking for an Incident Manager to join their team in Littleton, CO. This role offers a unique opportunity to manage critical incidents in a fast-paced telecom environment, ensuring efficient resolution and contributing to process improvements. You will work closely with engineering resources to troubleshoot and escalate issues, while leveraging KPI metrics to enhance service uptime and customer satisfaction. If you thrive in dynamic settings and have a strong background in telecom and incident management, this position is perfect for you.

Qualifications

• 8-10 years of telecom/wireless experience required.
• Experience in managing NOC shift environments essential.

Responsibilities

• Escalate complex issues to Advanced Operations & Engineering.
• Develop corrective actions and improve operational procedures.

Skills

Telecom/Wireless Experience

4G/5G NOC Management

Incident Management

Configuration Changes

KPI Metrics Analysis

Job description

Technical Recruiter at Compri Consulting

Compri Consulting is seeking an Incident Manager for a contract-to-hire opportunity in Littleton, CO.

This position will escalate complex issues to our Advanced Operations & Engineering resources, determine root causes of failures, and develop corrective actions. These actions can include configuration changes or developing new operational procedures. The role involves contributing to ongoing process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies, and increase service uptime, leading to an excellent customer experience.

Skills, Experience, and Requirements

• Minimum of 8-10 years of telecom/wireless experience.
• Experience managing 4G/5G NOC shift environments and troubleshooting activities.
• Ability to organize and prioritize dynamic schedules, balance team workloads, and ensure incidents are managed efficiently to resolution.
• Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS, gNB configurations).
• Ability to work under pressure related to business impact and to build strong relationships internally and externally.
• Ability to handle multiple tasks and set priorities in a fluid environment.

Compri values diversity and provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or other protected characteristics.